Ecommerce Operations and Data Specialist

Vor 5 Tagen

Munich, Deutschland Wilson Vollzeit

:
This position is responsible for building data-driven insights, supporting Ecommerce operations, and executing strategic actions to support our ecommerce growth objectives.

You will utilise your strong analytical skills and strategic mindset to build actionable conclusions to improve our consumer’s digital shopping experience.

You will create measurement frameworks that inform recommendations for driving traffic, conversion, and customer lifetime value. You will design our regional tracking and analytics dashboards and share them with the broader EMEA Team to inspire data-driven ways of working.

**MAIN RESPONSIBILITIES**

**_Data Analytics_**
- Building insights into defined digital commerce and consumer experience KPI’s, utilizing analytic tools (e.g. Adobe Analytics)
- Driving the continuous development of reporting frameworks and analytics capabilities to inform more granular and precise recommendation regarding traffic, on-site experience, CRM, and post-purchase experience.
- Working closely with the global team to ensure consistent digital analytics.

**_Ecommerce Site Operations_**
- Leading the resolution of platform bugs through follow up and escalation with the IT Team.
- Leading the translation process across the sites, managing relationships with internal and external translation stakeholders
- Supporting EMEA ecommerce operations to improve customer experience.
- Driving customer reviews process across the EMEA sites.

**_Project and Program Management_**
- Coordinating IT projects
- D2X program execution in EMEA.

**_Testing_**
- Managing A/B testing and providing insights on the impact to conversion rate of different merchandising initiatives.
- Building recommendations to improve CX for Site Merchandising to implement across categories and countries.
- Presenting key findings across your area of expertise, recommendations, and impact of corrective action to the EMEA and global ecommerce teams.

**REQUIRED EDUCATION & EXPERIENCE**
- Minimum 3 years’ experience in digital analytics, Ecommerce operations and operational analytics.
- Bachelor’s or Master’s Degree in business or a related field
- Proven expert level with Adobe Analytics Workspace, PowerBi, Excel, Magento, Drupal.
- Proven data instincts and clear understanding of the common pitfalls of digital analytics
- Ecommerce project management experience
- English: C2 minimum

**QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Passionate about data, digital and Ecommerce.
- Comfortable with platforms and IT environment.
- Innovative and creative, with a logical and methodical approach to problem solving.
- Well versed in data visualization principles.
- Strong communication and relationship building skills.
- Proactive in identifying the root cause of issues and developing solutions.
- Data analytics capability
- Consumer oriented
- Positive, collaborative, can-do attitude
- Fluent in English.

**WHAT WE CAN DO FOR YOU**:

- An interesting role in a challenging industry
- Professional development opportunities
- The opportunity for independent and self-reliant work
- A friendly and vibrant working environment in a dynamic and international team
- Generous staff discounts across Amer brand portfolio
- Company pension scheme

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