Informatics Customer Education Specialist

Overview:
Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for an
**Informatics Customer Education Specialist** to be based in the region around
**Frankfurt am Main (Hessen), Germany**. You will be joining the customer success team, helping to deepen its strategic and supportive role in Germany.

In this role, you will focus on the delivery of trainings to our valuable clients. You will demonstrate a clear grasp of the customers’ business and an ability to bring that knowledge into a solution with a primary aim of bringing “customer success”. This position brings a great degree of flexibility between working (partially remote) in the field (75%) and working home-based (25%).

The position can be fulfilled from any location close to Eschborn (Germany) - 30 minutes by car. If you are keen to become part of a winning team and believe that your knowledge and experience would make a great contribution to our organization, we are keen to hear from you.

**Responsibilities**:

- Deliver customer training for different audiences (from starters to experienced users)
- Deliver data integrity and compliance services.
- Maintain contact and ensure follow up on all customer projects.
- Develop the training business by improving efficiency.
- Contribute to the success of the Waters customers
- Regularly communicate within the team concerning lessons learned
- Ensure compliance in performing the training as required by the training procedure
- Complement learning resources for face-to-face training and remote/e-learning

Waters offer development opportunities and progression. Some of our trainers enjoy being in the role for many years but others have progressed into Informatics Consultants and management roles, networking across Waters globally means that the opportunities are endless

People build the Waters difference and to reward this we offer a competitive salary and:
Wellbeing Programs and Services.

Health and Welfare coverage.

Employee and Family Assistance Program (EAP).

Retirement Savings Programs, including company contributions where applicable.

Risk Insurance - Life Insurance, Accident Insurance, Disability Protection, Global Business Travel; Accident Insurance.

Flexible work arrangements.

Paid Time Off.

Medical Leaves.

Employee Recognition Program.

Education/Tuition Reimbursement where applicable.

You will have a great opportunity to work across our product portfolio furthering your technical skills and personal development.

Qualifications:
**Education**:
Bachelor/master’s degree in sciences or equivalent experience.

**Experience**:
3-5 years of experience in a laboratory environment, training, or consultancy role.

Knowledge of any Waters informatics product is an advantage but certainly not a requirement for this role.

**Competencies**:

- Excellent verbal & written communication skills in **German and English**.
- Knowledge of another European language (French, Spanish...) is desired but not essential.
- Strong team player and self-starter.
- Excellent organization of time and ability to prioritize to meet deadlines.
- Ability to develop relationships with customers and Stakeholders.
- Strong problem solving and analytical skills.
- Autonomy in remote working (home based) but should be available for face-face training in the Eschborn office.

**Travel**:
Ability to travel up to 50% of the time, within Germany.

Join the team today

We can make reasonable adjustments to our interview process according to your needs. We are proud to offer our employees the opportunity, where we can, to work flexibly. Please don’t hesitate to ask during the recruitment process around hybrid working and flexibility; we’ll do our best to support you.

Company Description:
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
- Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to a