Product Specialist Customer Journey Management

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Product Specialist Customer Journey Management (Industry-led)

Product Specialists support DX Account Executives by owning the cross-sell & upsell sales cycles within the “Customer Journey Management” solution family. They are also assisting in renewals where product-specific expertise is required. Specialists support the development of business case and alignment to the One Adobe story.

What you'll Do
- Strategy & Planning - Participate in development and execution of account plans and QBRs as needed in collaboration with the Account Executives and broader account team.
- Pipeline Development - Identify, qualify, develop and manage cross
- and upsell
- opportunities for the “Customer Journey Management” solutions within the assigned set of accounts.
- Close Sale - Collaborate with Account Executives to build quote, negotiate contract, and close deal.
- Renewal Support - Partner with Renewal-Team, Account Executive and broader account team to prevent attrition and ensure renewal of existing business.
- Business Case Development - Build, justify and present business case tailored to respective customer´s situation to ensure proper value proposition for solutions from the “Customer Journey Management” family.

What your Primary Accountabilities will be
- Meet or exceed quota for assigned account
- and solution set
- Deliver bookings / revenue across the full “Customer Journey Management” solution family
- Develop and close pipeline by addressing the whitespace and via up
- and cross-sell.
- Value proposition for respective solutions both internally and to customers.
- Work cross-functionally with other members of team to ensure that customers are aware of full capabilities of Adobe’s solution family and uncover cross-sell opportunities

What you need to succeed
- Strong communication and relationship building skills to become trusted client advisor.
- Proven consultative selling skills and ability to position and communicate the value of products with given solution family to solve customer’s business issues.
- Expertise in early identification of opportunities, issues, impacts and in pipeline-management from first qualification to closure.
- Ideally experience in the fields multi-channel customer communication and/or orchestration of compelling customer experiences.
- Understanding and ability to position value of “Customer Journey Management” solutions in context of the wider Adobe portfolio.
- Formed ability to collaborate effectively with supporting team members

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.