Team Lead Customer Service

Are you looking for a new challenge in a fast-growing, exciting, and challenging environment? Would you like to change insurance processes that offer tailor-made solutions for existing needs? Then join dentolo We are now looking for a Team Lead (M/F/d) to expand our Customer Service team. **Your role in our team** - You will lead and control a rapidly growing team with the aim of ensuring consistently high quality of customer service. - You lead and develop your team members with the help of different meetings and assessments. - You are the contact person for your team in all questions relating to day-to-day business. - You and your team support customers with advice and action to ensure that they find support quickly and have an excellent experience. - You ensure that all processes in day-to-day business run smoothly and optimize them in close cooperation with the operations team as required to achieve our corporate goals. - You create and analyze statistics and reports and derive necessary measures from them. **Your profile** - You have at least 3 years of professional experience in customer service and at least 2 years of management experience. - You convince yourself with a self-confident appearance and communicate in a friendly and open manner. - You are an organizational talent with good time management and convincing an independent and structured way of work. - "Customer service from the heart" is just as important to you as it is to us. - A lot of understanding and patience, even in stressful situations - you really want to convince every customer and love finding suitable solutions. - You have a secure handling of VoIP telephony, ticket systems (especially Zendesk), MS Office and other common customer service software. - Why dentolo?_ - One of Europe’s fastest growing Insurtechs, backed long-term by one of the largest insurance powerhouses worldwide. - High level of collaboration and autonomy, working in a group of international colleagues in a small to medium sized startup with a getting-things-done attitude. - Cutting-edge technologies, agile development practices, and a product-focused environment that tackles demanding technical and scaling challenges. - 6th floor office in the heart of Berlin (Mitte/ Prenzlauer Berg) with beautiful views over the city. - Quarterly team budget for various events, you decide :) - Annual learning budget for your personal development. - Flexible work arrangements according to your needs. - Vacation entitlement starting with 28 days in your first year, accumulating 1 day with every 2 years of affiliation to the max. 30 days. - Free dental or pet insurance - to experience our products yourself. - Independent booking of monthly coaching sessions with nilo.health, our mental health tool. - Transportation benefit - you can choose between a free Swapfiets bike or a BVG eco-ticket (with a dentolo allowance). - Work up to 60 days from outside of Germany - Free choice of a Windows or Mac computer. Sounds like the perfect job for you? - dentolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof)._- About dentolo_ We don’t just offer insurance. We create solutions tailored to needs. Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach. Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first. Contact: Valeriia Vasko Tech Recruiter