Team Lead Customer Support
Vor 5 Tagen
reverse\[.]supply
We are an early-stage startup in Berlin that helps fashion brands & retailers gain access to the resale market for their products. Using our recommence-as-a-service solution, brands can launch resale programs that allow consumers to shop & trade-in pre-owned, refurbished products.
Aufgaben
- you will lead, coach and manage a team of Customer Support Specialists
- you will drive continuous development and performance management of your team
- you will own the development and optimization of processes, workflows in and around our customer service tool Zendesk
- you will own the development and optimization of processes, and workflows in and around our customer service tool Zendesk
Qualifikation
- you love helping people and don't stop short before you find a solution that makes a customer happy
- 2-3 years work experience managing customer support teams
- you have experience in setting up and improving Zendesk setups
- analytical skills
- fluent in German & English
- you are familiar with common customer support KPIs
**Benefits**:
- You'll work directly with the founders
- Seize the opportunity and play a decisive role in shaping the early development phase of a start-up
- The opportunity to quickly take on a lot of responsibility and to contribute and implement your own ideas
- Company lunch once a week
- One extra day of holiday per year of employment
- Regular team events
- Remote work option
Sounds interesting? If you do not perfectly match all requirements - don't hesitate, let's talk Please reach out to us with your profile, links to the products you have already built and your LinkedIn profile are also welcome as well.
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