Systems and Equipment Technician

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their “Top 100 Event Agencies” for 2020, as well as one of 2020’s “Best Places to Work in Events.” Crain’s New York Business also recognized FIRST as one of the Top 100 “Best Places to work in NYC” for 2020, and The London Stock Exchange Group listed FIRST as one of “1000 Companies to Inspire Britain” in 2020.

**JOB DESCRIPTION**

In your role as a** Systems and Equipment Technician**, you will provide end-to-end live streaming experiences and broadcasts from studios for a well-known technology company. You will be involved in all stages of planning, preparing, and delivering a range of broadcasts and streaming events. In-depth knowledge of encoder software with the technical ability to create and support professional live video productions and with the practical experience of all the components required to produce a broadcast.

**RESPONSIBILITIES**:

- Assists productions with routing their equipment to the studio’s infrastructure
- Assists with load-in of 3rd party productions and works together with AVSE to ensure electrical tie ins and rigging is within safe parameters
- Responsible for quality control of all equipment checked back in after an “operate” production
- Responsible for inventory control and escalation break-fix needs to Systems Engineers
- Assist Systems Engineers with the maintenance of technical infrastructure in each Digital studio
- Provide technical solutions and support to the wider team and assist in the hands-on delivery of events
- Understand signal path, ability to interpret flow charts, structured fault finding and elimination capabilities
- Work with the engineering team to provide feedback on possible enhancements and improvements to the space
- Experience in working in an Auditorium and with Broadcast standards
- Manage client expectations on production issues
- Liaise across different levels within the immediate team and the client’s organization
- Participate in team meetings with venue engineers to keep the technical operation to a very high standard
- Comply and enforce all building and industry Health & Safety procedures
- Comply and enforce all security and intellectual property protocols

**QUALIFICATIONS**:
excellent IT skills
- Experience managing day-to-day changes at every level of detail
- Ability to manage many productions at once with varying levels of production
- Ability to work well in teams
- Fault-finding skills and the capacity to solve technical problems in a creative way
strong communication and people skills
- Excellent attention to detail
- Great time management skills
- Ability to remain calm under pressure
- Proactive and results-focused approach to work

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
- Accurate adherence to the company’s time tracking policies and systems
- Work on ad hoc requests as required