Support Technician
Vor 6 Tagen
Support Technician - Role Description & Qualifications
A Support Technician is responsible for providing essential technical support and maintenance to an organization's hardware, software, and network systems. This role involves diagnosing and resolving technical issues, assisting users with troubleshooting, and ensuring that systems and devices are operating smoothly. The Support Technician is often the first point of contact for employees experiencing IT-related problems, providing both on-site and remote assistance.
Key responsibilities include installing and configuring computers, peripherals, and software applications, resolving hardware and software malfunctions, performing routine maintenance on systems and equipment, and supporting network connectivity issues. The technician is also tasked with ensuring that all technical issues are documented and escalated when necessary. In some cases, the role may involve assisting in the setup and configuration of IT infrastructure or providing end-user training on new technologies and systems.
Qualifications:
A successful Support Technician should have a strong technical aptitude, excellent problem-solving skills, and the ability to communicate effectively with users who may have varying levels of technical knowledge. A background in information technology or a related field is typically required, along with relevant certifications that demonstrate proficiency in technical support and troubleshooting.
Key qualifications include:
- Education
: A diploma or degree in Information Technology, Computer Science, or a related field. Certifications such as CompTIA A+, Microsoft Certified IT Specialist (MCITP), or other industry-recognized credentials are highly beneficial. - Technical Proficiency
: Knowledge of hardware components, operating systems (Windows, macOS, Linux), software applications, and networking basics. - Troubleshooting Skills
: Ability to efficiently diagnose and resolve hardware, software, and network-related issues in a timely manner. - Customer Service Orientation
: Strong communication skills with the ability to interact professionally with users at all levels of technical expertise. A friendly and patient demeanor is essential in addressing user concerns. - Attention to Detail
: A high level of accuracy in documenting support tickets, tracking issues, and maintaining hardware/software inventories. - Problem-Solving
: The ability to quickly identify issues, think critically, and provide effective solutions under time pressure. - Time Management
: Ability to prioritize tasks efficiently, handle multiple requests simultaneously, and manage technical issues within a set timeframe. - Team Collaboration
: Ability to work well within a team of IT professionals, sharing knowledge and coordinating with other departments to meet organizational needs. - The Support Technician plays an essential role in maintaining operational efficiency by ensuring that technical systems are running smoothly and that end-users receive timely assistance. Strong technical expertise, excellent problem-solving skills, and effective communication are critical to success in this position.
-
Support Technician
Vor 6 Tagen
Berlin, Berlin, Deutschland -4fbc-433d-825a-c45c21d58f50 Vollzeit 40.000 € - 60.000 € pro JahrSupport Technician - Role OverviewThe Support Technician is responsible for providing technical assistance and support to end-users within an organization. This role involves troubleshooting hardware and software issues, resolving network connectivity problems, and ensuring that IT systems are running efficiently. The Support Technician plays a vital role in...
-
Desktop Support Technician
Vor 6 Tagen
Berlin, Berlin, Deutschland -4fbc-433d-825a-c45c21d58f50 Vollzeit 45.000 € - 60.000 € pro JahrDesktop Support Technician - Role OverviewThe Desktop Support Technician is responsible for providing technical assistance to end users, ensuring that desktop systems, laptops, and related hardware/software are functioning properly. This role involves troubleshooting and resolving issues related to hardware, software, and network connectivity, as well as...
-
Desktop Support Technician
vor 2 Wochen
Berlin, Berlin, Deutschland EOS Vollzeit 30.000 € - 50.000 € pro JahrDesktop Support TechnicianOur CompanyEOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
-
Installation Technician
vor 1 Woche
Berlin, Berlin, Deutschland BrightSky Innovations Vollzeit 40.000 € - 80.000 € pro JahrInstallation Technician - Role OverviewThe Installation Technicianis responsible for the installation, setup, and configuration of various products and systems for clients or within an organization. This role involves working with a range of equipment, including hardware, software, network systems, and specialized machinery, depending on the industry. The...
-
Robotics Technician
vor 14 Stunden
Berlin, Berlin, Deutschland Technology & Strategy Vollzeit 60.000 € - 90.000 € pro JahrTechnology & Strategy :In more formal terms, we are a consulting firm specializing in engineering, IT and digital project management. We are an international company with a Franco-German DNA. Our 3,500 employees are of 45 different nationalities and are spread across 27 offices in 10 countries, including France, Germany, Switzerland, Belgium, the UK,...
-
Electrical Technician
Vor 4 Tagen
Berlin, Berlin, Deutschland Nuventura Vollzeit 55.000 € - 75.000 € pro JahrAbout the RoleWe are seeking a skilled and motivated Electrical Technician with strong expertise in Medium Voltage (MV) switchgear systems. In this role, you will be responsible for electrical testing, troubleshooting, maintenance, and commissioning of MV switchgear equipment. The ideal candidate is detail-oriented, safety-conscious, and flexible to travel...
-
IT Operation Technician
vor 1 Woche
Berlin, Berlin, Deutschland mcon me IT Services GmbH Vollzeit 60.000 € - 80.000 € pro JahrWir sind ein innovativer IT-Service Management Dienstleister, der sich auf den IT-Support mittelständischer Unternehmen spezialisiert hat. Unser Geschäft unterteilt sich in die Bereiche IT Betrieb und Lösungsentwicklung. Im IT Betrieb sorgen der Service Desk und das Operations Team für eine reibungslose Erbringung der durch unsere Kunden angeforderten...
-
Rigging Technician – ALIZÉ
vor 2 Wochen
Berlin, Berlin, Deutschland Cirque du Soleil Vollzeit 40.000 € - 70.000 € pro JahrRigging Technician – ALIZÉ – Resident Shows DivisionAcrobatic RiggingTemporary/Full-Time PositionWe are looking for a Rigging Technician to bring support to our Rigging team. In this position, you will be responsible for the operation of Rigging equipment during rehearsals, performances or any show-related tasks related to this position. You will also...
-
Electrical Engineering Technician
Vor 6 Tagen
Berlin, Berlin, Deutschland ADB Safegate Vollzeit 45.000 € - 65.000 € pro JahrElectrical Engineering Technician – Validation & Documentation Specialist (Power Electronics & Airfield Lighting) (m/f/d) Are you passionate about cutting-edge technology and precision engineering? Join our dynamic team as an Electrical Engineering Technician – Validation & Documentation Specialist and play a pivotal role in shaping the future of...
-
Data Centre Technician
Vor 4 Tagen
Berlin, Berlin, Deutschland Oracle Vollzeit 45.000 € - 65.000 € pro JahrDescriptionAn Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support....
