Member Experience Specialist

Vor 5 Tagen

Berlin, Deutschland Progyny Global Vollzeit

This position is currently offered as a full-time role based in Berlin; however, we are also open to part-time arrangements.
We’re Progyny Global, part of the Progyny Inc family.
Our shared mission? To make fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are. With Progyny's support, we're set to amplify our impact globally, reaching more individuals and families than ever before.
Our goal is to make these journeys smoother and more accessible by offering personalised assistance and expert guidance. We are seeking proactive, empathetic, and detail-oriented individuals to join our team as Member Experience Specialist, helping our members navigate their unique fertility and family-forming experiences in their preferred language.
Tasks
- Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics.
- Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
- Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
- Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.
- Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

**Requirements**:

- Customer service skills: Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing.
- Empathy: A compassionate approach, with high emotional intelligence and a genuine passion for helping others through sensitive life stages.
- Adaptability: Ability to quickly grasp new topics and continuously expand your knowledge in the fields of fertility, adoption, and surrogacy.
- Organisational skills: Strong attention to detail, excellent prioritization abilities, and the capability to manage multiple projects and deadlines in a fast-paced environment.
- Collaborative spirit: Ability to work both independently and as part of a team, with a proactive and solutions-oriented mindset.
- Interest in Diversity & Inclusion: A commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys.

Preferred Experience
- A background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable.
- Prior experience in a customer care role is preferred.
- Bachelor's degree or equivalent work experience.

Language Skills
- Fluent in English (written and verbal communication).
- Must be fluent in at least one of the following: Hebrew, Italian or German.
- Additional fluency in one of the mentioned languages is a strong plus.

**Benefits**:
Why Join Us
- Competitive salary: Annual gross salary range for Berlin-based applicants: €45,000 - €55,000 (based on experience)
- Bonus & equity package
- Access to the Progyny Global platform + €5,000 family-building benefit
- 1:1 mental health sessions & wellness support via Nilo Health
- Sustainable mobility: Dance bike or BVG ticket
- Urban Sports Club membership discount
- Hybrid model: 2 days/week remote
- ✈️ 8 weeks/year remote from anywhere
- Inclusive, mission-driven culture built on care, collaboration, and innovation

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all team members.

  • Member Experience Manager

    vor 2 Wochen

    Berlin, Berlin, Deutschland Industrious Vollzeit 80.000 € - 120.000 € pro Jahr

    English version belowÜber Das UnternehmenIndustrious ist der führende Premium-Anbieter von flexiblen Arbeitsplatzlösungen und bietet einige der am besten bewerteten Arbeitsorte der Branche. Unser Antrieb ist es, für Teams jeder Größe und in jeder Entwicklungsphase großartige Arbeitserlebnisse zu schaffen - und das gilt ebenso für unser eigenes...

  • Member Experience Associate

    vor 2 Wochen

    Berlin, Berlin, Deutschland Industrious Vollzeit 30.000 € - 40.000 € pro Jahr

    English version belowÜber das Unternehmen:Industrious ist der führende Premium-Anbieter von flexiblen Arbeitsplatzlösungen und bietet einige der am besten bewerteten Arbeitsorte der Branche. Unser Antrieb ist es, für Teams jeder Größe und in jeder Entwicklungsphase großartige Arbeitserlebnisse zu schaffen - und das gilt ebenso für unser eigenes...

  • Member Experience Associate

    vor 2 Wochen

    Berlin, Berlin, Deutschland Industrious Vollzeit 40.000 € - 60.000 € pro Jahr

    English version belowÜber das Unternehmen:Industrious ist der führende Premium-Anbieter von flexiblen Arbeitsplatzlösungen und bietet einige der am besten bewerteten Arbeitsorte der Branche. Unser Antrieb ist es, für Teams jeder Größe und in jeder Entwicklungsphase großartige Arbeitserlebnisse zu schaffen -  und das gilt ebenso für unser eigenes...

  • Italian Speaking Member Experience Specialist

    vor 3 Wochen

    Berlin, Deutschland Progyny Global Vollzeit

    This position is currently offered as a part-time role based in Berlin. We’re Progyny Global, part of the Progyny Inc family. Our shared mission? To make fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are. With Progyny's support, we're set to amplify our impact...

  • Workplace Experience Specialist

    Vor 3 Tagen

    Berlin, Deutschland GetYourGuide Vollzeit

    **About GetYourGuide**: GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by...

  • User Experience Specialist

    Vor 4 Tagen

    Berlin, Berlin, Deutschland TalentHub HR Team Vollzeit

    Role DescriptionThis is a full-time hybrid role for a User Experience (UX) Specialist based in Berlin, Germany, with flexibility for some work-from-home arrangements. The User Experience Specialist will be responsible for conducting user research, applying design thinking methodologies, and leveraging human-computer interaction principles to create intuitive...

  • Freelance Employee Experience Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Freelance Partner Vollzeit

    Informationen zum ProjektPositionsbeschreibungFreelance Employee Experience Specialist (all genders)Startdatumab sofortProjektlaufzeitca. 12 MonateOrtBerlinArbeitstage pro WocheVollzeitStellenbeschreibungWir bieten einem erfahrenen Freelance Employee Experience Specialist (all genders) eine spannende Aufgabe bei einem international agierenden Unternehmen im...

  • Customer Experience Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland DNL Deep Neuron Lab Vollzeit 40.000 € - 60.000 € pro Jahr

    You're curious about cutting-edge AI and know how auditors really work? Then this might be your next step.We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.We're looking for a Customer Experience Specialist to...

  • Customer Experience Specialist

    Vor 7 Tagen

    Berlin, Berlin, Deutschland dnl Vollzeit

    You're passionate about creating seamless experiences for auditors and audit assistants? Let's talk.We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.We're looking for a Customer Experience Specialist (m/f/d) to help...

  • Supplier Experience Specialist

    vor 1 Woche

    Berlin, Deutschland GetYourGuide Vollzeit

    **Change the way the world travels**: Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by 16 other local offices across the globe. Ready to join a diverse community of...