Customer Experience Specialist

vor 2 Wochen

Berlin, Berlin, Deutschland dnl Vollzeit 40.000 € - 60.000 € pro Jahr

You're passionate about creating seamless experiences for auditors and audit assistants? Let's talk.

We are dnl – an AI audit-tech start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.

We're looking for a Customer Experience Specialist (m/f/d) to help us deliver first-class experiences to our clients.

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.

Key responsibilities
  • Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
  • Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
  • Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
  • Communicate with users in a clear, structured, and proactive way.
  • Document solutions, write handbook articles, and contribute to release notes.
  • Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
  • Help scale workflows and knowledge bases as our customer base grows.
What you bring
  • 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
  • Strong technical affinity and curiosity for how complex software works.
  • Excellent communication skills in German and English (C1+).
  • A structured, hands-on approach to solving problems.
  • Motivation to primarily work on-site in Berlin, with flexibility for remote work.
What we offer
  • 30 vacation days per year
  • Competitive compensation package
  • Ownership from day one, flat hierarchies, short decision paths
  • Flexible working hours
  • A collaborative, international, ambitious, and supportive team
  • Strong team culture with regular offsites, events, and open feedback

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.

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