Customer Experience Specialist

vor 8 Stunden

Berlin, Berlin, Deutschland DNL Deep Neuron Lab Vollzeit 40.000 € - 60.000 € pro Jahr

You're curious about cutting-edge AI and know how auditors really work? Then this might be your next step.

We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort.

We're looking for a Customer Experience Specialist to help us deliver first-class experiences to our clients. This role is ideal for someone who's tech-savvy, enthusiastic about innovation, and brings first-hand experience from the audit industry – someone who enjoys turning technology into real customer impact and shaping how auditors work with our product every day.

Key responsibilities
  • Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
  • Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
  • Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
  • Communicate with users in a clear, structured, and proactive way.
  • Document solutions, write handbook articles, and contribute to release notes.
  • Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
  • Help scale workflows and knowledge bases as our customer base grows.
What you bring
  • 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
  • Strong technical affinity and curiosity for how complex software works.
  • Excellent communication skills in German and English (C1+).
  • A structured, hands-on approach to solving problems.
  • Strong project management skills – you're always on top of things, have a high sense of urgency and know how to prioritise effectively.
  • Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment.
What we offer
  • Competitive compensation package
  • A monthly voucher worth 50€, usable at over 50 popular stores—covering everything from groceries to lifestyle
  • Free lunch whenever you work from the office
  • Regular trips to Berlin for on-site teamwork when working remotely
  • Online and offline team events
  • Ownership from day one, flat hierarchies, short decision paths
  • Flexible working hours
  • A collaborative, international, ambitious, and supportive team

Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.

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