Customer Service Representative

Vor 4 Tagen

BerlinFriedrichshain, Deutschland Wolt Enterprises GmbH Vollzeit

Are you detail oriented and have great communication skills? Do you love working in a cross-functional environment and solving problems? If this sounds like you, we'd love to chat

**Role Background**

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As Wolt grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

As a Merchant Services team member you will master the core functions of Merchant Services, including onboarding merchants, updating menus, and managing cross functional partners internally as well as externally. You will interact with Merchants, welcoming them to Wolt, making sure their experience is seamless and they are set up for success

The Menu Associate is responsible for creating the beautiful menus you find on our platform. We take a lot of pride in our work in this team and we would love for you to join this journey. We strive to build our partner’s menus so that they are accurate and engaging for our consumers while also complying to high quality standards.

You’re excited about this opportunity because you will
- Create beautiful menus and content on the Wolt platform to engage our customers
- Verify the accuracy of our restaurant partner’s menus on the platform
- Learn and master our systems, tools, and processes

What we offer
- Cool office in the heart of Berlin
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discount on Wolt orders
- Various soft drinks, coffee and fruits in the office
- Comprehensive internal educations
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation

Our humble expectations
- You have a positive attitude and an entrepreneurial spirit
- You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solve challenges
- You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
- You are comfortable working in fast-paced and demanding environments
- You are comfortable in setting and committed to achieving goals
- You work well in structure and thrive in diving deep into the details
- You are adept at prioritizing competing demands
- You work well in both independent and diverse team environments
- Fluent in German (spoken and written) and English - any other language is a plus.
- Experience in gastronomy or the food industry is a plus.
- Experience with content creation, editing, or marketing is a plus.
- Experience with Google Suite is a plus

Next steps

Art der Stelle: Vollzeit

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Betriebliche Weiterbildung
- Empfehlungsprogramm
- Firmenevents
- Flexible Arbeitszeiten
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Mentoring-Programm für Mitarbeiter
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens

Arbeitsort: Zum Teil im Homeoffice in 10245 Berlin

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+Fluency in German both spoken and written, along with solid English skills.As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland BELVEDERE Vollzeit

    German Speaking Customer Service Representative - BankingLocation: Berlin, GermanyContract Type: ContractPlay a key role in shaping customer experiences for a leading financial services organisation.Benefit from a hybrid working model, balancing office collaboration with remote work.Secure a stable 12-month contract with a supportive and development-focused...

  • Customer Service Representative

    vor 9 Stunden

    Berlin, Berlin, Deutschland Digital Waffle Vollzeit

    Senior Customer Service RepresentativeAbout usWe are a fast-growing international e-commerce logistics provider, offering tailored fulfilment solutions across Europe. Every day, we support thousands of sellers with fast delivery, smooth operations, and excellent customer service. Our offices and warehouses are located in multiple countries, including...

  • Customer Service Representative

    Vor 2 Tagen

    Berlin, Deutschland Neo Temp GmbH Vollzeit

    Wir suchen Customer Service Representative (m/f/d) Berlin - Vollzeit ab sofort Customer Service Representative (m/f/d) in Berlin ☑️Ihr zukünftiges Aufgabengebiet: Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany) Place purchase orders for relevant product lines and confirm receipt Provide Order...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Trelyony Vollzeit 25.000 € - 60.000 € pro Jahr

    Role DescriptionThe Customer Service Representative (CSR) is responsible for providing exceptional support to clients, customers, and stakeholders, ensuring their inquiries, concerns, and requests are handled efficiently and professionally. This role involves managing communications through phone, email, chat, or in-person channels, resolving issues, and...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Grow-Talent Vollzeit 30.000 € - 50.000 € pro Jahr

    Grow- is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer ServiceRepresentative for their Barcelona office.  Position: Customer Support RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIES:  Handle incoming customer inquiries (via phone,...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Cognizant Technology Solutions Vollzeit

    About the Role: As a Customer Service Representative (d/f/m) within our Daily Banking team, you will make an impact by supporting our customers. As the first point of contact, you will address concerns from various channels and ensure a positive customer experience. We believe that personalized customer experiences are at the heart of our actions. Therefore,...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Cognizant Vollzeit

    About the Role:As a Customer Service Representative (d/f/m) within our Daily Banking team, you will make an impact by supporting our customers. As the first point of contact, you will address concerns from various channels and ensure a positive customer experience. We believe that personalized customer experiences are at the heart of our actions. Therefore,...

  • Customer Service Representative

    Vor 2 Tagen

    Berlin, Deutschland ARWA Personaldienstleistungen GmbH Vollzeit

    Sie suchen im Rahmen der Arbeitnehmerüberlassung eine berufliche Neuausrichtung und interessieren sich für unsere offene Stelle? Wir freuen uns auf Ihre Bewerbung als **Customer Service Representative (m/w/d)** in **Berlin**! Berufsfeld**:Büro / Verwaltung** Art des Stellenangebots: Arbeitnehmerüberlassung **ARWA Personaldienstleistungen GmbH ist ein...