Support Specialist

Our customers' success is our success.

As part of Lightspeed's Support team, you will be the first point of contact with our customers, and
therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely
with multiple different teams at Lightspeed. We believe that customer support is more than just
providing answers to our customers' questions, so together with the team you also focus on constantly
improving our product.

We'd like you to share your ideas on how we can innovate or improve our business to ensure the best
customer experience and support our customers in their success.

At Lightspeed, we are dedicated to bringing cities and communities to life by powering SMBs. Come
and help us build our communities

**Your responsibilities**:
You will support our customers fully in all questions regarding our product and answer their

You keep a documentation of all requests in our ticket system and find the right solutions on
your own
You are the interface between the customer and our various departments

**What you'll be bringing to the team**:
1 or more years of customer service experience in a technical support role
Excellent communication skills in German (written and verbal)
Strong attention to detail with an emphasis on customer service
A passion for technology
Proven troubleshooting skills, especially when dealing with new or complex issues

**Even better if you have, but not necessary**:
Working knowledge of Mac OS and basic knowledge of HTML/CSS
Retail / Hospitality experience

**What's in it for you**:
You can expect exciting and diversified tasks as well as a wide range of possibilities in an
experienced and international team
We offer you a travel allowance for public transport
A healthy balance between professional work and existing structures and a good
work-life balance
We support you in your personal development and offer you the necessary space through a
dynamic environment and flexible working hours
A modern yet quiet office in the heart of Berlin - not far from Alexanderplatz

**About us**:
Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based,
omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and
dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and
retailers sell across channels, manage operations, engage with consumers, accept payments, and
grow their business.

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.