HR Service Lead Germany

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best to work each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. HR plays a key role in the daily support of enabling our business, managers, and employees through a focus on the end-to-end employee experience. In this role you will be involved in managing employee administration with our Service Center, problem solving employee issues, managing local benefits programs, and be involved in employee on-board, off boarding, and other aspects of the employee lifecycle. **Responsibilities**: Queue Management - Queue Management System - Participates in handling queries coming through the Customer Service Workplace (CSW) queue management system; Responds to employee and HR partners queries against agreed service level agreements and key business indicators in an accurate, complete, and empathic way. Supports the documentation of cases as requested. Maintains information security and confidentiality. Data Management - Employee Data Management related to Program Support - Provides expertise in Human Resources Information Systems (HRIS) by contributing to the day-to-day management of employee data in a supported service area. Provides recommendations on data administration. - Operational Risk Management - Executes control measure or process for compliance. Tracks and analyzes the root cause of issues related to data integrity, security, and privacy. Supports data modeling initiatives by using data generation and troubleshooting techniques to meet customer and business needs. Ensures operational compliance with policies, laws, and regulations for a supported service area. Supports internal & external audit processes in connection with scope of work. Represents Microsoft in front of authorities with respect to employment related matters. Documentation - Employee Records - Contributes to the development and configuration of documentation and reporting of employee records. Conducts gap analysis on reporting and documentation of employee records for a supported service area. - Knowledge Management - Maintains up-to-date documentation of processes, desk-top procedures, and knowledge-based content. Ensures data entry is completed in a timely manner. - Responsible for signature of documentation as per designated Power of Attorney. HR Central Services Customer Support - "Push Left" (Adoption of tools/platforms) - Builds rapport and consensus with partners and stakeholders to align operational processes. Learns the end-to-end service model for a supported service area and promote the use of Human Resources shared services, platforms, and tools. Learns and presents recommendations to drive the adoption of the end-to-end service delivery model. - Address inquiries and perform transactions - Performs transactions for a supported service area in a region; Researches, develops, and recommends solutions to manage the service processes aligned with established practices, policies, and/or laws. Connects with peer disciplines (e.g., HR Business partnership, HR Shared Services, Procurement, Finance) to address inquires, if needed. - Change Implementation related to Program Support - Contributes to the design and delivery of changes by developing communication materials related to changes in a customer support system during the implementation of HR programs. Partners with regional operational stakeholders to monitor, escalate, or address inquiries/issues related to employee experience or change communication. Collects feedback on employee experience and assess impact on employee experience. Process Management - Process Design/Adaptation - Takes ownership of and leads the implementation of a new process by implementing defined action plans. Conducts analysis and collects feedback for smaller or less complex processes/procedures. Responsible for design and implementation of new processes or procedures as requested by local legislation, business needs, and global & local programs. - Process Improvement - Leads the implementation of solutions and changes to improve a process based on an established strategy or action plan. In partnership with functional operations team, monitors key performance indicator (KPI) targets to identify opportunities for continuous process improvement and future investment to drive efficiency and improved employee experience. Supplier/Vendor Management - Supplier/Vendor Performance - Prepares analysis or reports (e.g., dashboard and scorecard) to measure supplier/vendor performance. **Qualifications**: **Required/Minimum Qualifications** - Experience in human resources or related field. - Fluency in German and English. - Required presence on Microsoft Munich site (~4 days/week). *