Head of Customer Support

vor 2 Wochen

Berlin, Deutschland AVEA Vollzeit

**About Us**

Avea is a Swiss longevity startup with the vision to become the leading player in the evidence-based longevity supplement industry. We offer science-based longevity supplements to target multiple hallmarks of aging, allowing individuals to improve their well-being by slowing down aging itself. Our mission is to optimize people's health
- and lifespan, helping them keep or regain their vitality to live as healthily as possible for as long as possible.

**The Role**

We are looking for the first Head of Customer Support to join our company. You will be a vital member of our team and you are in charge of making sure each customer has an amazing experience.

**Tasks and responsibilities**
- Providing our customers with the most excellent support experience
- Creating and review contents for our customers (newsletters, FAQ-s)
- Collecting and analysing customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.
- Building and managing our internal and external knowledge base
- Coordinating with various functions and providers along our supply and value chain

**You'll fit great with these skills and values**
- Native German speaker with excellent writing skills, and fluent in English - you will be creating content in both languages
- Minimum 1-2 years work experience in an administrative or organizational role
- Prior experience in customer support and / or social media experience is an advantage
- You are interested in working in an early-stage startup, where many things are still hectic at times, and where you have the chance to indeed contribute and make a difference
- Ability to effectively prioritize and escalate customer issues as required
- Advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
- Quick to learn and fast to adapt to changing environments
- Ability to multitask, work independently, and make accurate decisions with a sense of urgency
- Healthy lifestyle is important to you
- Interest in the longevity industry

**Why join us**

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. Here are some of the benefits you'll enjoy as a member of our team:

- Work at a well-funded, early-stage startup in the longevity industry
- Be part of a dynamic, high-performing, and fun team
- A high degree of personal responsibility, creative freedom and opportunities
- Work with the brightest researchers within longevity and with successful and well-known serial entrepreneurs
- Fully remote opportunity where you are free to live and work wherever you want
- Strong team culture with regular team events and off-sites

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