Technical Customer Advisor

vor 2 Wochen


Heidelberg, Deutschland Mint Medical GmbH Vollzeit

Company Description

Mint Medical is a global MedTech company in the field of data-driven radiology and one of the crucial pioneers of personalized medicine.

Radiology is at the center of interdisciplinary communication and presents patient cases in multimedia reports. Our mission is to specifically support radiologists in their reporting and communication and to make the data available in radiological images usable for this purpose. In this way, especially in the case of complex diseases such as cancer, informed therapeutic decisions can be made and new therapies developed to cure patients or improve their quality of life.

Therefore, university clinics, hospitals, and radiological practices as well as leading contract research organizations (CRO), pharmaceutical and biotechnological companies worldwide work with our software solutions.

**Job Description**:

- Installation, configuration, commissioning and administration of customer systems on site or remotely
- Set-up and administration of remote maintenance accesses
- Training customers in system usage and administration
- User support (1st level support)
- Remote maintenance, problem analysis and troubleshooting on customer systems (2nd level support)
- Configuration support for new and existing systems, communication of error messages and requests to the appropriate departments (e.g. development, project management, quality management)
- Notification of the safety officer about possible incidentsPresentation of products/services at trade fairs and exhibitions and at customer sites, representation of the company to customers
- After-sale support for customers

**Qualifications**:

- Strong IT affinity; a technical or scientific degree or comparable qualification is an advantage, but not a prerequisite
- Experience with Windows operating systems, SQL databases and networks
- Experience in dealing with PACS and HIS/RIS systems as well as with radiological workflows
- Experience in medical informatics and in dealing with DICOM, HL7, PostgreSQL and Citrix
- Knowledge of shell scripting
- Strong oral and written communication skills (German and English)

Additional Information
- Employment with diversified and exciting tasks in a great team that helps and supports each other
- Creative freedom and autonomous tasks
- Individual development opportunities
- 30 days of vacation, plus 24.12. and 31.12.
- Flexible working hours
- Competitive salary

Contact person: Géraldine Endres



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