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Digital Customer Success Manager

vor 16 Stunden

Heidelberg, Baden-Württemberg, Deutschland Voltimum GmbH Vollzeit

About Voltimum:

Voltimum is the leading digital and marketing solutions provider for the electrical industry, serving over 635,000 electro-technicians, wholesalers, and manufacturers worldwide. Backed by top global manufacturers, including Schneider Electric, Signify, ABB, and Nexans, we connect, educate, and empower our community through cutting-edge solutions and initiatives.

Join us to be part of a transformative journey that advances the electrical industry and impacts lives positively.

Role Purpose:

Are you passionate about creating exceptional customer experiences and delivering impactful marketing solutions? As a Customer Success Manager, you will play a critical role in supporting our business. This dynamic position combines marketing expertise with customer success, ensuring our clients and users receive outstanding value through tailored digital media campaigns, insightful content, and innovative solutions.

Working closely with the Sales Manager and marketing/customer success teams , as well as freelancers (designers and editors) and the broader international team, you will lead initiatives that engage our audience, strengthen client relationships, and drive business growth.

Aufgaben

Customer Experience

  • Support Voltimum's customer success activities with a focus on delivering value, increasing retention, and fostering customer loyalty.
  • Support onboarding and adoption of Voltimum customers through structured engagement plans and touchpoints.
  • Build and maintain strong relationships with customer stakeholders to ensure satisfaction with our solutions.
  • Identify customer needs, risks, and growth opportunities, ensuring customers achieve measurable value from Voltimum's solutions.
  • Collaborate with internal teams to solve customer challenges and ensure smooth processes.
  • Provide regular reports and insights on customer activities and outcomes to stakeholders.

Marketing & Campaign Management

  • Email Marketing Campaigns: Design and execute data-driven, high-impact email campaigns using ActiveCampaign to nurture customer relationships and drive engagement across lifecycle stages.
  • Digital Campaigns: Support planning and execution of paid social campaigns (especially Meta/Facebook Ads) with a focus on lead generation and newsletter subscriber growth.

Analytics & Reporting

  • Monitor performance and trends using GA4 and other tools, providing actionable recommendations to improve customer engagement and campaign effectiveness.
  • Deliver reports and insights to the Sales Manager and MD, ensuring data-driven decision-making.

Customer Support & Administration

  • Respond promptly to customer inquiries, delivering professional and effective solutions to enhance satisfaction.
  • Support general administrative tasks, including preparing reports and metrics, to aid in the smooth operation of account activities.

Operational Excellence & Customer Advocacy

  • Help optimize systems, tools, and processes to improve service delivery.
  • Collect and share customer feedback with internal teams to drive improvements.
  • Represent the customer internally and externally, building trust, loyalty, and long-term strategic partnerships that result in measurable business value.
Qualifikation

What We're Looking For:

  • Language Proficiency: German ans advanced English is required (additional European languages are a plus).
  • Customer Success Mindset: Strong ability to understand customer needs and build trusted relationships.
  • Marketing Experience: 1-3 years in digital marketing or related roles.
  • Strong Communicator: Good copywriting skills and the ability to guide conversations with technical and business stakeholders.
  • Proactive Problem-Solver: Self-motivated and resourceful, with strong organizational skills and the ability to manage priorities independently.
  • Team-Oriented Mindset: A true collaborator who thrives in a team environment to achieve shared goals.
Benefits

What We Offer

  • Impact with Purpose: Work at the intersection of digital innovation and the electrical industry, shaping solutions that have real, measurable impact across Europe.
  • Growth & Learning: Access to ongoing professional development opportunities, leadership training, and the chance to grow with a fast-evolving business.
  • Hybrid & Flexible Work: We support a modern work culture with flexibility in remote and in-office arrangements.
  • International Environment: Collaborate with a passionate, diverse team across multiple European markets.
  • Ownership & Autonomy: Freedom to shape strategies, take ownership of projects, and directly influence business success.
  • Team Spirit: A collaborative and open company culture where ideas are valued, successes are shared, and we grow together.
  • Attractive Compensation: Competitive salary package with performance-based bonuses.