Lead Account Executive

Company Description

At Freshworks, we are creating a global workplace that **enables everyone** to find their true potential, purpose and passion, irrespective of their background, gender, race, age, sexual orientation, religion or ethnicity. We are committed to providing **equal opportunity** **for all** and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to **delight their customers** and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. **More than 60,000 companies** - from startups to public companies - worldwide use Freshworks software-as-a-service (SaaS) to enable a better **customer experience** (CX, CRM) and **employee experience** (ITSM, HRSM)

**Job Description**:
**This is an individual contributor position (IC)**. As a Lead Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in Germany. In this role, you will advocate multiple Freshworks product lines (CX, CRM, ITSM). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient and customer-oriented.

Working hand-in-hand with our marketing, presales team and business development representatives, you will especially be responsible for acquiring new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications. You will be partially responsible for helping your team of BDRs become successful.

Your role and responsibilities:

- Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
- Build, develop and manage your sales pipeline
- Communicate constantly with other departments, such as marketing and pre-sales, regarding the design and execution of campaigns to improve our internal and external processes
- Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals
- Provide regular reporting of pipeline and forecasting to the Sales Manager
- Travel to customer locations and customer-focused events regularly
- Educate yourself to become an expert in SaaS products

**Qualifications**:

- Minimum **5 years of field sales experience with CSM (CX), CRM, ITSM** products in the **German market** with a focus on **large customers**:

- Past experience as a Business Development Manager is a plus
- ** Fluent in German and English**:

- Consistent achievements/overachievement of sales goals
- Highly motivated, with a driven personality and a positive attitude towards sales and SaaS products
- Customer-oriented with very strong communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful

LI-MM1

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.