Head of Warehouse Operations Emea

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 70,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

The Head of Operations EMEA will oversee logistics operations for warehouses across the EMEA region, ensuring alignment with customer SLAs and program deliverables. This strategic leadership role involves managing a regional team, operational execution, addressing escalations, implementing improvements and driving operational excellence. The Head of Operations EMEA will be pivotal in fostering a culture of continuous improvement, cost reduction, and safety compliance with a strong focus on customer satisfaction.

**Key responsibilities**

**Regional Leadership & Operational Oversight**

• Oversee logistics operations across the EMEA region in line with customer SLAs and program requirements
• Act as the primary escalation point for operational issues, addressing management escalations and crises in accordance with established escalation protocols
• Lead a regional support team and functionally logistics onsite operations in collaboration with country management teamsContinuous Improvement & Cost Management:

• Drive regional solution adjustments, continuous improvement initiatives and cost reduction programs
• Conduct regular feedback sessions with local operations to capture bottom-up innovation, enhancing operational efficiencies
• Standardize processes and implement best practices to optimize warehouse operations across the regionSafety, Compliance, & Crisis Management:

• Ensure adherence to standards for safety, security, and compliance
• Intervene during crisis situations, escalating issues as needed and monitoring safety and security metrics for continuous improvement
• Promote a culture of safety and operational integrity, aligning with both company and customer standardsReporting & Performance Tracking:

• Generate and deliver weekly, monthly, and quarterly reports on operational KPIs, tracking and analyzing performance across locations
• Provide insights on operational achievements, challenges, and improvements to stakeholders
• Support forecasting activities by developing and managing budgets for regional data center logistics operationsCustomer Engagement & Relationship Management:

• Act as the primary contact for the customer, ensuring alignment with their evolving needs and maintaining a high standard of service
• Regularly report on performance metrics and operational achievements to the customer, fostering strong and transparent communicationProject Management & Implementation:

• Lead the implementation of new projects, regional initiatives, and process standardization efforts
• Collaborate closely with cross-functional teams to deliver effective solutions and improvements across data center logistics operations

**Qualifications**

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field (preferred)
• Extensive experience in logistics management, operational leadership, and driving continuous improvement
• Demonstrated ability to manage a large, regionally dispersed team in a dynamic, fast-paced environment
• Strong leadership, problem-solving, and crisis management skills
• Excellent communication skills with proven experience in customer relationship management
• Proficiency in data analysis, KPI reporting, and performance tracking
• Knowledge of EMEA-specific logistics regulations and industry best practices
• Experience in operational problem-solving and process improvement
• Willingness and ability to travel frequently within the EMEA region

Schenker AG

Kruppstraße 4

45128 Essen Germany