Customer Support Agent

Vor 7 Tagen

Köln, Deutschland Agraya GmbH Vollzeit

AGRAYA GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, AGRAYA operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered partners in shaping a sustainable future.

We are looking for a **Customer Support Agent (M/F/d)**working 39h/week to start immediately.

**What you will do**:

- Efficiently manage customer requests through a ticketing system and over the phone
- Provide expert answers and technical support for our clients regarding the usage of our software and products, while presenting the value of our portfolio
- Conduct virtual and face-to-face trainings to showcase how our database and other software solutions work
- Utilize and contribute to FAQ documentation to enable internal knowledge sharing
- Maintain daily recordings, e. g. logging and documenting issues in our systems
- Channel customer feedback to other departments (IT, Sales, etc.)

**What we are looking for**:

- Degree or completed vocational training in the field of business, communication or equivalent
- 1-2 years of practical experience in a similar role
- Excellent written and verbal communication skills
- Highly supportive attitude within a team
- Proficient in English (C1 level); any other languages are beneficial

**What you can expect from us**:

- Optimum work/life balance thanks to highly flexible working hours and mobile office opportunities (within Germany)
- Multicultural team with shared values and the mutual motivation to make the world of farming safer and more sustainable, one step at a time
- Opportunities to grow professionally and personally through a culture of continuous learning and encouragement to take ownership of your work
- Free use of public transport across Germany with the “Deutschlandticket”
- Access to shopping discounts, online and in stores (Corporate Benefits)
- Subsidized/free well-being programs to support your physical and mental health (Urban Sports Club/Open Up)
- Central office location in downtown Cologne

**Interested?**:

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