Team Lead Collections Dach

Vor 2 Tagen

Berlin, Deutschland Grover Vollzeit

**About Grover**:
Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it.

With around $1.3 billion in financing, Grover is one of Germany's best-funded scale-ups, and we're growing fast. Since 2015, we've gone from a small startup operating out of a Berlin apartment to a team of 500+ people, bringing flexible tech subscriptions to renters across Germany, Austria, the USA, Spain, and The Netherlands.

And we're just getting started. This year, we're expanding into even more countries and launching even more innovative ways for people to access the tech they need.

**Our Mission & Vision**:
We're making it possible for more people to get the best out of life-with flexible, affordable access to the tech they need. That was our bold vision when we started back in 2015, and—with over 1 million renters across 5 countries—we're right on track.

We're also proud to champion a more sustainable way to use tech. With over 500,000 devices returned, refurbished, and recirculated so far, we've already saved 1,500 tons of e-waste from ending up in a landfill.

Want to join us on our mission to give more people flexible access to the tech they need? We'd love to have you on the team.

Do you fancy an influential role and making our world a little greener? Become part of the Grover Family and let's grow together.

We are looking for a **Team Lead Collections DACH **to join our talented **Debt Collections** team. As a passionate people manager, with a team focus on operational receivables management, you can shape processes and structure and take on local responsibility over a dynamic team that works across departments in an international environment.

**What you will contribute**:

- Act as the first point of escalation, answer questions, and provide support, assistance, and direction to team members, as needed
- Review aging reports to identify accounts not being worked timely, trends in unpaid orders, and resolve or escalate appropriately
- Responsible for team management duties which include managing & motivating staff, conducting new-hire interviews and training, tracking daily statistics, performance reviews, and assignment of workload
- Support daily operational duties and serve as backup for Department Head, when necessary
- Quality checking and ensuring compliance with quality standards
- Liaising with external debt collection agencies and measuring monthly performance
- Prepare data for external collection agencies or attorneys to resolve delinquent accounts

**What you bring**:

- 1+ year of experience as a Team Lead or experience as a Senior Debt Collector
- Communicative team player with strong leadership skills
- **Native in German and fluent in English**:

- Ability to make great business decisions and multi-tasking in a fast-paced environment
- Ability to delegate tasks and set deadlines

**❤️‍What you will love about us**:

- Flexible working hours combined with a semi-remote work structure
- BVG monthly discount to drive you everywhere in Germany
- Mental health support with Nilohealth
- Physical health support with ClassPass
- Annual learning budget of 1000€ per year
- Exclusive Grover Tech discount for your friends and family
- Engaging, open office located in central Berlin with regular events
- Diverse global team of 40 nationalities (and counting) - genuinely the nicest group of colleagues who will soon become friends

**We are looking forward to meeting you

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