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Director: Global Development Systems Regional Lead
vor 3 Wochen
**JOB DESCRIPTION**:
The Global Development Solutions (GDS) Regional Systems Lead, who is responsible for leading Global Development technology projects by partnering with key business stakeholders to intake, design implement and enhance including production support. This role will work closely with other Global Business Solution Partners (BSP), Implementation Leads and System Owners to deliver region-specific requirements as part of global initiatives as well as deliver projects specific to individual regions. The resource will also work closely with their business counterparts, Business Process Owners, Subject Matter Experts, Training, Process & Procedures and Corporate IT.
- Collaborate with Global BSP’s, Implementation Leads and System Owners to ensure that solutions are appropriately planned, performed, and transitioned smoothly to operations.
- Intake, assess, prioritize and validate European specific needs/requirements for GD systems. including partnership with Global BSPs to ensure connectivity with global initiatives.
- Responsible for software and services contracting, vendor relationship(s), and driving development processes, best practices and standards.
- Responsible for identifying resourcing needs and for oversight of internal and vendor delivery teams in support of GD projects.
- Provide SME input for system impact assessment for European personnel.
- Own all technical changes related to system improvements coming out of the European region by working with US GDS Colleagues accountable for the impacted systems.
- Work with Implementation Leads and System Owners to support migration and user testing activities related to systems supporting the European region..
- Partner with the Functional System Owners, Business Process Owners, IL’s and Functional Business Solutions Partner(s) to implement new technologies to support the EU region.
- Lead steering committee meetings, operational working groups, system change requests, issue management, and release management for upgrades to existing systems.
- Oversee outsourced Managed Service technical support vendors associated with the EU technology portfolio.
- Work collaboratively with GDS functions, Corporate IT, and other relevant functions in the management of enterprise systems, including development and adherence to standards and governance.
- Functions as point of contact for EU technology in support of GDS Team members as well as the functional business units within GD.
- Mentor and provide guidance to other members of the Regional Systems team.
- May require up to 25% travel.
Job Requirements
- Fluency in English is required, proficiency in other languages is helpful
- Experience in at least one of the following Global Development domains (Medical Affairs, Development Operations & Portfolio Management, Biostatistics and Data Management, Patient Safety, Regulatory and Quality).
- BS/BA Degree with 12+ years or MS/MA/MBA degree and 10+ years relevant experience.
- Experience with leading teams.
- Knowledge of pharmaceutical Global Development business capabilities, processes, systems, and key trends in the industry.
- Knowledge of the Information Technology Service Management Framework and ITIL v3x.
- Knowledge of Software Development Life Cycle and agile methodologies.
- Attention to detail and accuracy of work.
- Strong record of accomplishment of technology project management, customer management, budget management and collaboration skills.
- Good communication skills and the ability to indirectly influence key partners and customers with clear, concise, and well-formed message tailored to the audience.
- Ability to act tactically and think strategically.
- Ability to influence operational processes in favor of a positive and benefit customer experience.
- Excellent problem-solving skills to address day to day challenges associated with business solutions.
