Client Service Director

**Who We Are**:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

**Who we're looking for**:
As a Client Service Director at VML you sit at the intersection of our international clients, internal teams, and our partner ecosystem. Your role will be to bring these parties together to help our clients achieve their business ambitions while maximizing our service footprint and size within the account. You will do this by advising clients on their marketing and communications landscape while creating, selling, delivering, and managing industry leading marketing and communications solutions to drive revenue growth.

**What you'll be doing**:

- Understanding client's objectives/challenges and identify opportunities in collaboration with your Core team partners
- Converting opportunities to sales in order to maximize client revenue and footprint
- Defining a core set of KPIs for engagement on your client portfolios and ensure accounts are planned and forecast
- Developing team members through coaching, mentoring and career development
- Closely collaborating with your Delivery Lead partner to ensure an efficient & profitable delivery

**What you'll need**:

- At least 7 years managing clients in an agency
- A background of demonstrable growth within clients across both service breadth and depth
- Direct accountability for revenue and gross margin performance in a professional service business
- Understanding of marketing and communications services delivery in the broadest sense
- Experience across multiple modern marketing fields from brand & ad campaigns to martech / platforms, CRM & social
- Ability to translate strategic business objectives to an actionable plan and communicating this to all levels of client organizations as well as internally to your team
- Strong general account management and client service skills
- A people manager who can coach, motivate and develop a team

**What we offer**:

- Exchange and inspiration in one of the leading global digital agency networks.
- An international, multicultural & diverse team
- Flexible working hours
- Mobile working
- Company Bike
- Gym Pass
- Voluntary subsidy of the company pension fund
- Capital-forming benefits
- Continuing education in professional topics and personal development
- Central location with first-class public transport connections
- We are part of the WPP Network, which offers opportunities for your further training and career

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At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.