Senior Account Technician

**Let’s care for tomorrow.**

**Your ambitions. Your dreams. Your tomorrow.**

At Allianz Global Corporate and Specialty SE (AGCS), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, Allianz Global Corporate and Specialty (AGCS) has the major risks covered when it comes to protecting businesses.

We are looking for an Senior Account Technician - based in Munich or Cologne.

**Your Team**
The German operations department oversees the portfolio of brokers / clients and the insurance contracts for our property lines. We are committed to deliver state of the art end to end customer service, starting by capturing and processing policy information, from submissions through to billing and collection. We pride ourselves on delivering excellent customer service and operational effectiveness for our clients.

**The Impact You Will Have**
Reporting to Global Business Operations (GBO) manager, your primary responsibility will be to provide an efficient administrative and processing service to our clients, underwriting and our local entities abroad, accounts, claims, credit control and our brokers for our property lines of business.

**Some of your specific responsibilities could include**
- Be responsible for accounts of high complexity
- Serve our clients and brokers by responding to their requests and managing their policies throughout the year (drawing up contractual documents, certificates, invoicing, payment follow-up...)
- Collaborate effectively with all our underwriting, claims, third party and technical accounting teams
- Supporting other departments on matters requiring the contribution of the German Operations department: management of accounting suspense and arrears, audit of compliance with underwriting rules, questions from the Claims department, etc.
- Being the service partner to the underwriting department by ensuring the preparation of data required for portfolio renewal as well as the implementation of new business: inputting or updating data in the pricing or underwriting systems, carrying out certain verifications prior to studying the risk
- Manage own daily, weekly, and monthly workflow to ensure key performance indicators and service standards are met. Adherence to risk management and compliance procedure.
- Support UAT and other tasks such as ad-hoc request as required

**What You’ll Bring to the Role**
- You are a highly motivated team player with a high service mentality and take ownership and pride of your responsibilities and work.
- A recognized insurance qualification (or equivalent in the financial sector),
- Good understanding of relevant products, wordings, terms and conditions, coverages and the policy administration life cycle including information collection, policy insurance, premium bookings, credit control, cancellation
- At least 4 years of policy management/administration experience in an underwriting support or management role in the insurance sector.
- Excellent time management skills and experience of scheduling tasks in accordance with daily review of priorities
- Good verbal and written communication and interpersonal skills, you also create positive relationships throughout your network
- Native level of German and fluent level of English.

27348 | Customer Services & Claims | Professional | Allianz Global Corporate & Specialty | Full-Time | Permanent

**What’s in it for you?**

**Let’s care about everything that makes you, you**
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

**Let’s care for your financial wellbeing**
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

**Let’s care for your opportunities to progress**
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

**Let’s care for life’s twists and turns**
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We’ve got your back.

**Let’s care for our society and our planet**
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

**Care to join us?**

Allianz Global Corporate & Specialty (AGCS) is a global corporate insurance carrier and part of Allianz