(Junior) Customer Service Agent
vor 6 Stunden
Join us
CHRONEXT is the leading e-commerce destination for luxury watches. Our mission is to create transparency, trust and joy for all watch lovers
Therefore, we only offer watches tested and certified for quality and authenticity by our experienced watchmakers in our master workshop. Since our founding in 2013, our vision has been to define the global marketplace through accessibility, superior service and a secure shopping experience. We have an international presence with our lounges in Cologne, Zug and Hong Kong and others. As part of the team, you will work with nearly 80 people from 30 different countries and have the opportunity to shape your own personal future and that of CHRONEXT by working independently.
Become part of CHRONEXT and redefine the world of luxury watches
To join our team in Cologne, initially limited to 1 year, as soon as possible we are currently looking for a full-time
(JUNIOR) CUSTOMER SERVICE AGENT (M/F)D)
YOUR RESPONSIBILITIES
- You support in the customer life cycle as well as the handling and processing of our multichannel communication with our customers
- You are the contact person for potential customers and the support touchpoint of existing customers and ensure the professional processing of orders
- You are responsible for data management and data maintenance and handle complaints management in our CRM system
- You act as an interface and work closely with the Logistics, Supply, Finance, Client Advisory and Workshop departments
YOUR PROFILE - IT'S WHAT MAKES YOU TICK THAT COUNTS
- You have successfully completed a retail apprenticeship/study and have some experience in customer service/sales/support/back office
- You have excellent communication skills and are passionate about helping customers make purchasing decisions in a confident, professional and charming manner
- You work independently, reliably and proactively and describe yourself as a real team player
- Ideally, you have already worked with a CRM system such as FreshDesk or similar tools
- You are fluent in German and English, other languages are a plus
- You are enthusiastic about luxury watches and the associated customer service
WHAT WE OFFER YOU
- A dynamic, international organisation with flexible working hours, a hybrid working model (with the exception of the service centre & logistics teams) incl. 1 day HO and 4 days office presence, a highly motivated team, short decision-making processes as well as exciting and challenging tasks with a broad scope for development
- Opportunities for personal development, e.g. through financial support of job-related training such as language courses and active participation in the success of CHRONEXT through an exciting compensation model consisting of a fixed and variable component as well as 28 vacation days
- Attractive conditions for the purchase of our luxury watches, 100% coverage of the monthly fees for the DeutschlandTicket, use of Likeminded to promote mental health and an annual voucher budget for Edenred
- Company-wide events such as an annual Christmas party or get-together per quarter as well as a monthly team lunch
- A modern office in the heart of Cologne with an always large selection of coffee, soft drinks, cool after-work Kölsch and soccer table/massage chair.
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