Associate Principal, Product Operations

About the opportunity

We are on the look out for an experienced **Associate Principal, Product Operations** to join our Global Vendor Team and take ownership of high-impact strategic initiatives that directly improve the performance of newly onboarded vendors across our global footprint.

This central role blends commercial understanding, technical fluency, and cross-functional leadership to ensure scalable outcomes and data-driven decisions. You’ll turn insights into action, guide stakeholders through complexity, and define best-in-class processes that set vendors up for long-term success.
- Lead global, cross-functional projects to improve vendor activation and growth, identifying strategic performance gaps, designing scalable solutions, and driving execution across regions.
- Contribute to the development of medium-term strategic roadmaps for vendor lifecycle initiatives by synthesizing local market intelligence and operational feedback into prioritization frameworks.
- Take ownership of end-to-end problem definition and solution framing, co-creating interventions with stakeholders and escalating key decisions to senior leadership when needed.
- Build and maintain performance tracking using SQL and hypothesis-driven analytics to uncover key levers, quantify business impact, and prioritize initiatives based on structured impact assessments.
- Drive alignment across Product, Tech, and Commercial teams, influencing senior stakeholders on trade-offs, execution feasibility, and OKR convergence for critical vendor programs.
- Prepare and own Go-To-Market strategies, sales enablement materials, and adoption plans rooted in analytical insights to ensure smooth product rollouts and vendor engagement.

What you need to be successful
- 5+ years of experience in consulting, commercial operations, or project management, ideally within a tech or platform business.
- Demonstrated ability to lead cross-functional strategic initiatives and influence decisions in complex matrix environments.
- Proven expertise in SQL and analytics, with the ability to turn raw data into clear action plans and performance narratives.
- Strong communication and stakeholder management skills across diverse, international teams.
- A track record of working with product and engineering stakeholders to shape solution design, scope trade-offs, and support roadmap execution.
- Proven ability to mentor peers, drive alignment, and create clarity in ambiguous and fast-moving environments.Additional information

Who we are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What's in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.