Commercial Sales Support

Vor 6 Tagen

Wiesbaden, Deutschland Bio-techne Vollzeit

**By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.**

**Position Summary**:
This position is a maternity cover 6 month fixed term contract that will hold responsibility for nurturing and supporting new and existing Advanced Cell Diagnostics business throughout Germany, Austria, Switzerland and Central Europe. In this position you will be expected to maintain an extremely high level of customer and market knowledge.

**Key Responsibilities**:

- Ensure existing customer base throughout Germany, Austria, Switzerland and Central Europe (Bio-Techne Central Sales Area) is supported by understanding their current research and how the Bio-Techne and specifically the Advanced Cell Diagnostic portfolio sits within this.
- Keep all channels of communication open with internal and external sales teams in the Central Sales Area, support lead generation and marketing to ensure a cohesive team for maximum customer support.
- Identifying business growth opportunities in collaboration with ACD Specialists and Local Account Management teams.
- Ensure new customers are onboarded to the ACD technology in an effective and efficient manner, providing continued support through new set ups and long-term instrument management.
- Work closely with External ACD Sales Specialist team to ensure customer needs are met in terms of product information, quoting and technical support.
- Act in a commercially savvy way to unlock new business opportunities through existing customers as well as live interactive web chats.
- Maintain awareness and knowledge of marketplace and competitors. Report findings and potential pipeline both monthly and quarterly to the EMEA Genomics Product Manager.
- Represent the company at domestic and international conferences.

Job Qualifications

**Education and Experience**:

- An understanding of the Life Science Market
- Fluent in English & German.
- Demonstrable experience of working within a customer care/sales environment with a strong commercial focus.
- Experience of using own initiative and working in a target driven environment.
- Ability to track return on investment (ROI) and key performance indicators (KPI’s)
- Possess excellent IT skills; including experience of working with databases, Office Outlook, using Excel and Word are essential.

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