Sales Support Graduate

**ASSA ABLOY Global Solutions, Traka EMEIA Region**

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you have likely experienced our products or services.
We operate in over 70 countries and employ more than 52,000 colleagues worldwide.

Within the Traka division (Key and Asset Management) of the EMEIA Region, we currently have an exciting opportunity for a **Sales Support Graduate**. Traka provides intelligent management solutions for keys and equipment. Our key cabinets and locker systems help all types of organizations better control their critical assets, improve productivity, increase accountability, and reduce risk.

**Your Role in Keeping the Future in Safe Hands**

**Our Graduate Program**

As a Graduate at ASSA ABLOY, you will join our 18-month **EMEIA Graduate Program** - a comprehensive development journey to build your expertise. The program includes a **fully funded three-month international secondment** to another ASSA ABLOY market region. You will also receive mentorship and take part in tailored development activities. As part of your 18-months graduate journey with ASSA ABLOY, you will participate in 3 months international secondment in countries such as USA, Nordics, UK.

**What We Are Looking For**

You have a **proactive approach to learning** as well as **strategic and critical thinking skills**.
Strong communication and interpersonal skills are essential for success. We welcome graduates from a wide range of disciplines - business, technical, or combined backgrounds.

**Your Role**

Reporting to the Sales Manager, you will support our sales and professional services teams through project management, administrative tasks, and customer support. You will collaborate across multiple teams to coordinate activities and ensure that systems are installed, customers are trained, and projects are successfully delivered. In this role, no day will be the same. You will receive exposure to many different areas of the business from sales to administration, project management and support, which will allow you to decide on how you would like to shape your future. The purpose of the graduate scheme is to give you a flavor on how a large cooperation works and allow you to find an area you have deep interest in and want to progress into.

**Your Responsibilities**

**Sales Support**
- Assist the sales team in customer meeting, quotations, negotiation and order processing.
- Respond to customer inquiries and provide product and service information.
- Assist the sales team with administrative tasks such as placing orders and communicating the updates with customer
- Support the sales team with administrative tasks (**such as preparing installations and coordinating logistics**).
- Respond to customer inquiries and provide product and service information.
- Research potential customers and contacts using websites and LinkedIn.
- Manage new orders, plan logistics, and track deliveries.
- Prepare and assist with sales presentations and supporting materials.
- Support the creation and coordination of social media content (**e.g., LinkedIn posts, short videos for YouTube**).

**Project Management and Administration Responsibilities**
- Assist the project delivery team with administrative tasks such as completing pre installation documentation and processes
- Ensure the hardware has been ordered and it is in line with customer requirements
- Support Engineers and Project Managers in administrative and planning work like chasing customer and booking transport and accommodation

**Documentation and Reporting**
- Prepare and maintain sales-related documents including contracts, agreements, and proposals.
- Generate regular sales reports and analysis for the sales and management teams.
- Maintain and update customer data in the CRM system **Salesforce**.

**Customer Relationship Management**
- Build and maintain strong customer relationships, responding to their needs and concerns professionally and promptly.
- Assist in addressing and resolving customer issues and complaints.

**Communication and Coordination**
- Facilitate communication between the sales team and other departments (marketing, finance, logistics) across the Nordics, UK, and the US.
- Participate in and help coordinate sales meetings, training sessions, and events.
- Support sales campaigns and promotional activities across social media platforms and YouTube.

**What We Expect**
- An ambitious and motivated individual who is eager to develop and grow.
- **Fluency in English**, both spoken and written (in addition to German), as you will collaborate across international teams.
- Knowledge of **IT, networks**, and **cloud-based technologies** is an advantage.
- Ability to work independently, remotely, and as part of a