Research Operations Specialist

vor 2 Wochen

Berlin, Deutschland Delivery Hero Vollzeit

Join the global leader of food & grocery delivery

Delivery Hero is looking for a **Research Operations Specialist **(f/m/d) **to join our **UX Research Operations (UXR Ops) Team**. Your main goal is to help take our products to the next level through processes and tools that help us do more and even better UX Research.

You are a reliable, proactive, multi-tasking person with a proven record of top-notch execution. You can perform even in the face of ambiguity and you can strike a balance between careful planning, empathy for stakeholders, and the ability to get things done.

This role will be based in Berlin or within Germany.

**Your mission**:

- Play a key role in shaping and executing the UXR Ops Team’s initiatives focused on optimizing and scaling UX Research.
- Maintain and monitor the UXR Ops Team’s project plans, schedules, and metrics. Flag and respond to resource issues, blockers, and potential delays.
- Proactively and regularly assess UX Research processes. Follow through with improvement strategies and documentation upkeep.
- Recommend and implement best practices for project implementation within the UXR Ops Team.
- With the Team Lead, establish and monitor the team’s operational metrics.
- Execute and improve the team’s communication strategy to socialize UX Research better across the company.
- Provide administrative support to the UXR Team where necessary.

**Your heroic skills**:

- 2+ years of managing or coordinating projects, preferably in a tech or any fast-paced environment.
- Highly organized, experienced in prioritizing multiple projects of varying complexity in parallel.
- Great communication skills and a strong collaboration mindset.
- Data-driven decision-making and a get things done attitude.
- Fluency in English.
- Previous experience as Project Manager/Coordinator for research projects is an advantage.
- Good understanding of the user research execution process, tools, and methodologies is a plus.
- Experience in establishing and tracking operational metrics is an advantage.

**Why Delivery Hero?**:
Delivery Hero is building the next generation on-demand delivery platform, delivering everyday essentials from groceries in 15 minutes to take-out from your favorite local restaurant. Powering a network of brands such as foodpanda, Talabat, and PedidosYa, we operate in over 50 countries across 4 continents, serving millions of people every day.

As a Delivery Hero employee, you’ll work with people from every corner of the globe. We are committed to building an inclusive & diverse environment that allows our employees to be themselves, and align with our values to always aim higher, deliver solutions, and be heroes because we care. Delivery Hero has the best to offer in benefits, including competitive packages, corporate pension options, visa & relocation support, training & personal education budget, and multiple health and wellness programs. Enjoy free yoga classes, timeout in our nap room, support for Kita/childcare search, and so much more.
- At Delivery Hero, we believe diversity and representation is key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you._

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