Customer Support Agent Italy
Vor 6 Tagen
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place
We make the dream possible. Be part of our dream team
Tasks
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages
**Requirements**:
- Fluency in Italian (C1) and English (C1) for seamless communication in a global environment.
- Proven experience in customer support (minimum 2 years), demonstrating a strong track record of success.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
**Benefits**:
- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Central office location
- Hybrid work model (80% on-site | 20% remote)
- Ergonomic workstations and modern laptops
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Motivated and supportive colleagues who help each other
- Strong focus on professional development and skill-building
- Free drinks and snacks
- Employee referral program
For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page
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