Team Lead People Operations

**Our story**:
Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we're rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016

**Your challenge**:
As our Team Lead People Operations within the People Operations Team, you will own the experience of people at Taxfix. Reporting to our Senior Director of Talent and collaborating with People & Organization, Talent Acquisition, and Workplace teams, you will manage a team that deeply understands the work and challenges of the company. You will drive automation, AI-first thinking, and data-driven decision-making to create efficient and scalable people processes while ensuring compliance with employment law and regulatory requirements. You will also play a key role in optimizing team structures, tools usage, and reporting capabilities to support broader business success. We are looking for a proactive and pragmatic leader who thrives in high-performance environments and can challenge the status quo to drive continuous improvement.

**Your responsibilities**:

- Lead and mentor a high-performing People Operations team, providing guidance and structure for efficient and effective daily operations.
- Drives alignment between People Operations priorities and company objectives by setting team strategies promoting transparency, accountability, and continuous iteration as required
- Set high expectations for performance, fostering a results-oriented culture that emphasizes accountability and impactful execution.
- Embed an AI-first mindset within People Operations, identifying and implementing AI-driven solutions to enhance efficiency and decision-making.
- Partner with an automation engineer to develop and implement process automation that reduces manual effort and improves operational excellence.
- Utilize data analytics to drive decision-making, assess team productivity, and support organizational growth through strategic workforce planning.
- Optimize operational on
- and offboarding processes to ensure seamless and efficient transitions, contributing to a strong employee experience.
- Monitor the consistency of existing processes and implement new standards, guidelines, and best practices within People Operations.
- Provide interim support to the Workplace team, contributing operational expertise to ensure smooth collaboration across people functions.
- Leverage employment law knowledge to maintain compliance and advise on best practices, ensuring policies align with legal requirements.
- Champion a culture of continuous improvement, identifying opportunities for innovation and efficiency in people processes.
- Partner closely with leadership to assess and enhance team structures, tools adoption, and reporting capabilities that enable strategic decision-making.
- Ensure best-in-class employee lifecycle processes, including documentation, compliance, and data accuracy, supporting company-wide operational effectiveness.
- Foster an ownership mentality among the team, empowering them to take initiative and proactively solve challenges.

**Your profile**:

- 8-10 years of experience in People Operations/HR, with at least 3 years in a team lead or management role.
- Strong expertise in operational excellence, HR process automation, and AI-driven solutions.
- Proven ability to thrive in high-performance environments, demonstrating resilience, adaptability, and a results-driven mindset.
- Experience leading, coaching, and developing teams with a track record of successful leadership.
- A data-driven mindset, with the ability to analyze and interpret data to inform strategic decisions.
- Passionate about service excellence and employee experience, with a proactive and solution-oriented approach.
- Experience working in fast-growing companies and navigating complex scaling challenges.
- Strong understanding of employment law and compliance to support legal and regulatory requirements.
- Background or experience in Workplace/Office Operations is a plus.
- Experience with equity programs is a plus
- Strategic thinking with the ability to optimize team structures and tools for long-term success.
- Ability to challenge the status quo, take bold initiatives, and drive continuous improvement.

**Why Taxfix?**:

- A chance to do meaningful, people-centric work with an international team of passionate professionals.
- Holistic well-being with free mental health coaching sessions and yoga.
- A monthly allowance to sp