Customer Care Quality

**Join the ride**:

- We are expanding our fleet, which means we will be having more customers. We are therefore looking to strengthen our Customer Care team with you as our
**Customer Care Quality & Training Specialist - French Speaking (M/F/x/d)**

**Deine Aufgaben**:

- You conduct monthly quality checks and share their results with your colleagues in the Quality & Training teams and the Customer Care Team Leads. Through these regular checks, you also identify any process and knowledge gaps that you communicate to the teams
- You provide ideas for projects to maintain and optimize quality standards and implement them with the support of your team and in collaboration with the Customer Care Team Leads
- You stay connected with our customers and keep abreast of their expectations by occasionally handling tickets
- You design and create targeted training/coaching sessions to enhance the quality of Customer Care. Not only do you conduct these trainings in person, but you also feed our e-learning tool with new content and courses so that our agents receive fresh input even outside of training hours

**Deine Stärken**:

- You bring initial experience in the Quality & Training field of a Customer Care team, and customer service and orientation are your middle names
- You speak French and English at a very high level (C2); any additional language is a plus (preferably German or Dutch)
- You have a very good understanding which allows you to quickly grasp complex processes in a dynamic environment and adapt your workflows accordingly
- You approach tasks in a structured manner and can rely on analytical skills
- You possess an empathetic nature and engage with your colleagues on an equal footing
- Your mindset is opportunity-oriented, combined with drive and a pragmatic hands-on mentality
- You are ideally already familiar with the use of customer service software and/or e-learning tools

**Warum MILES?**:

- Retirement: Secure your financial future with our attractive pension plan.
- Mobility: Choose between monthly MILES credits or the Deutschlandticket.
- Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
- Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
- Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
- Technology: Get the latest tech and an ergonomically equipped workstation.
- Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
- Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
- Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
- Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

**Über uns**:
**MAKE EVERY DRIVEN MILE A SHARED MILE**
Wir sind der größte Carsharing-Anbieter in Deutschland und seit Ende 2022 ebenfalls Anbieter für Auto-Abos.
Bei MILES glauben wir an eine Welt, in der Mobilität geteilt, nachhaltig und für alle zugänglich ist. Wir schaffen mit unserem Angebot eine Alternative zum privaten Autobesitz, reduzieren die Anzahl an Fahrzeugen auf den Straßen und haben einen positiven Einfluss auf das urbane Leben.

Mit unseren Carsharing-Angebot sind wir in Deutschland und Belgien aktiv. Du findest uns in folgenden Städten: Berlin, Potsdam, Hamburg, München, Köln, Solingen, Düsseldorf, Duisburg, Stuttgart, Augsburg, Wuppertal, Gent, Antwerpen und Brüssel. MILES Abo ist deutschlandweit verfügbar.

**WAS UNS NOCH WICHTIG IST**
Wir bei MILES betrachten die gleichberechtigte Behandlung aller Geschlechteridentitäten, Religionen, Hautfarben, Herkünfte, Nationalitäten, Behinderungen, Altersgruppen und anderer Faktoren sowie ein faires und inklusives Miteinander als selbstverständlich. Unsere Worte werden von konkreten Taten begleitet: Wir setzen nach und nach Maßnahmen um, die zur Aufklärung und Sensibilisierung beitragen.

Du hast noch keinen MILES Account? Mit dem Code**:JOINUS15** erhältst du jetzt bei Neuregistrierungen 15€ Startguthaben. Enjoy the ride