Head of Sales

**About Us**:** Nestled in the bustling tech hub of Berlin, Customer Alliance is a dynamic SaaS company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful tech platform that makes it easy to capture, understand, share and act on feedback.**

**At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.**

**What We’re Looking For**:
We are looking for a Head of Sales with a record of successfully growing revenue via direct and indirect channels and managing sales teams. You will report directly to the CEO and be responsible for developing and executing our sales strategy and go-to-market motion.

This role requires true relationship-building skills, business acumen, and product as well as technical understanding. You must be able to work across numerous teams and departments, synchronous and asynchronous, including sales, marketing, revenue operations and product.

This is an amazing opportunity to make a significant impact from day one and accelerate our company well into the future. As our Head of Sales you will drive the growth of our company by acquiring new customers in our core markets, entering new market segments and establishing successful partnerships.

**Your Responsibilities**:

- **Lead and develop an outstanding team.** You are a role model for the team of currently six sales & partnership managers, you motivate the team and align it with the company's strategy.
- **Define and execute sales strategy and plans.** You are responsible for ensuring proper execution of all sales and partnership related activities and driving excellence on all channels.
- **Drive results.** You deliver on your own targets, achieve quotas and maintain & drive the team’s happiness
- **Be a role model and get your hands dirty.** You lead by example and manage your own (key) acquisitions as well as support the acquisitions of your team members.
- **Measure the effectiveness of the sales department.** You monitor, analyze and report key performance indicators (KPIs).
- **Establish scalable processes and operational excellence.** You focus on establishing workflows and automations to increase the productivity and efficiency of our sales activities.
- **Foster sales culture.** You foster a culture of accountability, professional development, high-performance, and ethical behavior.
- **Provide direction to and coach the team.** You are offering guidance on sales & partnership strategies, tools and approaches as well as project management.
- **Ensure customer relevant innovation**.** You partner with the product team to drive product strategy, roadmap and prioritization.

**We Expect**:
**_
A proven leader_**:

- Hands-on & trustworthy: Successfully coaches people to excellence, effectively recruits and motivates people in a high velocity, high activity growth driven company
- Pragmatic: Outstanding at building strategies, communicating them and driving execution
- Clear communicator: Ability to inspire internal and external stakeholders; Fluency in English and German, additional languages are a plus.

**_An experienced SaaS professional: _**
- 5 to 10 years experience in B2B SaaS sales
- 3 years in sales team leadership
- Ideally HotelTech / Hospitality industry experience
- You come with your book of best practices

**_A consistent performer:_**
- Dedicated to your team’s success: Able to roll up your sleeves and do what is needed for the success of your team: jump in when needed to save a difficult customer situation, build relationships with our most important clients, etc
- Consistent track record of building successful sales teams and overachieving goals and quotas

**_An energetic and creative team player:_**
- Delivers amazing results through cross team collaboration.

**What We Offer**:

- Working in one of the leading SaaS company in Germany
- Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
- Team offsite budget of 300€ per person twice a year
- FitX membership
- 26 days vacation days earning 1 additional vacation day each year of employment up to 30 days
- Yearly education budget of 1.000€ for job-related training (after 6 months of employment)