Customer Service Specialist for Emea Service
vor 24 Stunden
Straumann partners with passionate people who fit in with the agile dynamics of our sized-for-success company. People at Straumann appreciate the opportunity to shape our future and create impact. Encouraging leadership and inspiring ideas from our people have guided us through our proud history of pioneering innovations. We are currently looking for a Customer Service Specialist for EMEA CADCAM Service Centers to work as part of the CCS Global Support team.
The **Customer Service Specialist for EMEA CADCAM Service Centers (M/F/x)** is responsible for supporting customers in every inquiry that may surge during its usage. The role is to ensure customer satisfaction, provide expert technical assistance, handling internal workflows and related workflow.
**What we are looking for**:
- Troubleshoot issues, log, register, document, and record every customer interaction in the respective ticketing tool and assure the attendance of Support KPIs and CSAT
- Drive customer satisfaction through timely, thorough, and accurate response
- Run daily system checks including, but not limited to CAM DB, ticket tool, technical system usage, ordering, and connectivity with different pieces of software
- Working closely with the product core team, focusing on the after-sales support, and the support journey
- Communicate with the 2nd level and project core team to ensure the achievement of the communication flow and continuous improvement of the solution
**What you should bring with you**:
- Dental background as a dentist, dental technician, or related academic degree
- Experience in Customer Care related activities, as per customer support, customer service, or other aftersales roles
- Experience in dental digital technology such as dental CAD/CAM systems like 3Shape and Exocad
- Fluent in German and English (other languages are an asset)
- Strong customer focus and customer service skills
- Familiar/friendly with technology and software
- Advantageous:
- Good understanding of clinical workflows in practices
- Experience in providing customer support for a SaaS or Cloud-based product
- Experience with CRM and back-end systems
**What we offer**:
- Short decision-making processes and a friendly, competent team of technology enthusiasts
- modern office with a familiar working atmosphere
- Hybrid work model
- 30 days of vacation
- Individual further training opportunities Numerous benefits: team breakfast, free drinks/fresh fruit, Job-Bike, company health insurance, in-house language courses (English/German), subsidized child care, public transport, team events etc.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
**Employment Type**:Full Time
**Alternative Locations**:Germany : Chemnitz
**Travel Percentage**:0 - 10%
**Requisition ID**:14240
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