Euc Service Delivery

Vor 2 Tagen

Stuttgart, Deutschland Axiom Technologies Vollzeit

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- Worked in End User Computing / Services area
- Worked in a customer-facing role for at least 4 yrs.
- Automobile / Automotive industry experience
- ITSM certified and experience in managing day to day IT operations within SLA KPI framework
- Understand the client EUC setup and support structure and pitch in for opportunities
- Develop standard configuration and documentation
- Manages system access, security, and spam/anti-virus controls
- Responds failures and works with service providers to resolve discrepancies
- Implement system configuration changes, as requested
- Business development in EUC support area starting with Germany locations and expanding in other EU countries

**Knowledge, Skills and Abilities**
- Ability to learn new technologies quickly.
- Ability to configure and administer desktops and servers.
- Ability to maintain system documentation.
- Team Player.
- Good interpersonal and communication skills.
- Schedule flexibility.
- Customer service focus essential

E**xperience in a similar role**:

- 4 years of relevant experience.

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