Application Support Specialist

vor 2 Wochen

Munich, Deutschland Novocure Vollzeit

Location: Munchen, DE, 81925- Description:

- Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure's commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications - non-small cell lung cancer, pancreatic cancer, ovarian cancer and other types of solid cancers.

To support our team in Munich, Germany we are looking for a

**Applications Support Specialist (SAP FICO)**

**Your responsibilities**:

- Triage and assignment of incoming tickets including identifying missing information, analyzing impact and effort to complete
- Analyze tickets assigned during triage process and determine root cause of reported issue
- Provide training and information to business team where necessary in a timely and polite manner
- Manage and keep track of assigned tickets and priorities while adhering to internal company SLAs
- Clearly communicate to appropriate development and architecture teammates root causes, recreation steps, and proposed solutions
- Support the in process change process items (CAB), including being aware of development deadlines, assisting in user acceptance and regression testing and communication with business.

**Your profile**:

- A degree in information systems, computer sciences or equivalent
- Minimum of 3-5 years of experience as an SAP analyst or supporting SAP functions with special focus on the FICO area
- Background and experience in Healthcare/Life Science industry preferred
- Build and maintain strong relationships with global and regional user groups and functions worldwide
- Ability to engage in the quality assurance process and business process improvement
- Good time, project management and presentation skills
- Ability to effectively communicate to technical and non-technical customers
- Ability to manage a project team and technical staff
- Strong business process and analytical skills

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