Application Management Specialist

Join ResMed: A Global Leader in Digital Health
At ResMed, we're changing lives with every breath. As a global leader in the design, manufacture, and distribution of innovative solutions for the diagnosis, treatment, and management of respiratory conditions, our passion for innovation drives everything we do. Since our inception, sustained growth has been fueled by our commitment to delivering world-class products and groundbreaking digital health experiences.

Let's talk about the team and your role:
We are seeking a dedicated and skilled Application Management Specialist to lead the operational management of our business applications. This role focuses primarily on ensuring the availability, performance, and continuous improvement of applications, with a strong emphasis on Microsoft Dynamics 365 Business Central. Collaboration with infrastructure and network teams plays a crucial role in achieving these objectives. Additionally, automating repetitive tasks is a key activity to enhance operational efficiency and reliability.

Let's talk about Responsibilities:

• Operational management of business applications, ensuring availability, performance, and compliance with service levels.
• Collaborate with solution teams and project managers to understand application requirements and translate them into technical solutions.
• Coordinate and execute application lifecycle activities including installation, technical configuration, maintenance, and upgrades.
• Provide third-level support and manage major incidents in collaboration with infrastructure and network teams.
• Monitor system performance and implement improvements to ensure optimal operation.
• Execute daily operational tasks and service requests received from global GTS.
• Maintain system documentation and ensure knowledge transfer within the team.
• Participate in projects related to application and infrastructure enhancements.
• Ensure compliance with security and data protection policies.

Let's talk Qualifications and Experience:

• Professional experience in application management and system administration.
• Strong technical knowledge in system operations, troubleshooting, and incident management.
• Experience in working with global IT service teams and handling operational requests.
• In-depth knowledge of Microsoft Dynamics 365 Business Central, especially in setup and upgrade processes.
• Ability to work independently and collaboratively in a dynamic environment.
• Strong communication skills in both technical and business contexts.
• Ability to familiarize yourself with special purpose applications as well as legacy applications.
• Fluency in both German and English is mandatory for this role.

Preferred Skills

• Analytical thinking and problem-solving capabilities.
• Experience with automating tasks with PowerShell or similar solutions.
• Experience with application monitoring (e.g., Datadog).
• Experience managing monitoring tools.
• Experience using Jira and Confluence for collaboration.

Additional information :

• At ResMed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.
• Working from home flexibility occasionally
• You also have access to a referral bonus and to ResMed's preferred shareholding programme
• Internal career opportunity - joining an international fast-pace and massively growing company

OK, so what's next?
Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now