Aktuelle Jobs im Zusammenhang mit Customer Lead Retail - Berlin - TS-MMS von ITbbb.de
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Retail Floor Lead
vor 7 Stunden
Berlin, Deutschland Rapha Vollzeit**Retail Floor Lead** Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike. The Rapha retail stores, better known as Clubhouses, are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail...
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Fast Paced Customer Service Role
vor 4 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
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Retail Director Europe
Vor 2 Tagen
Berlin, Berlin, Deutschland A. Lange und Söhne VollzeitKEY RESPONSIBILITIES RETAIL PERFORMANCE Identify and maximize turnover opportunities. Develop and implement action plans to reach boutique teams' KPIs and productivity. Assess sales potential, define targets and motivate boutique teams to achieve sales goals. Address low-performance swiftly and through concrete action plans. Direct sales leads...
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Retail Media AdOps Lead
vor 1 Tag
Berlin, Berlin, Deutschland Delivery Hero VollzeitWe are seeking an innovative and datadriven Retail Media AdOps lead to join our Regional Partnerships & Retail Media team. In this role you will be responsible for building and leading our Center of Excellence hub overseeing biddable retail media campaigns management and ensuring the best possible performance effectiveness for our partners. You will act as...
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Retail Media AdOps Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Delivery Hero VollzeitJob Description We are seeking an innovative and data-driven Retail Media AdOps lead, to join our Regional Partnerships & Retail Media team. In this role, you will be responsible for building and leading our Center of Excellence hub, overseeing biddable retail media campaigns management and ensuring the best possible performance effectiveness for our...
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Quality Lead Customer Service
Vor 2 Tagen
Berlin, Berlin, Deutschland Porsche Digital CRH VollzeitQuality Lead Customer Service (F/M/D)You're kind of a nerd. We're kind of nerds. We should get to know each other. Quality Lead Customer Service (F/M/D) Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better You...
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Team Lead Customer Analytics
vor 4 Stunden
Berlin, Deutschland Zalando Vollzeit**THE ROLE & THE TEAM**: As **Team Lead Customer Analytics (all genders)** you will work for the Customer Analytics team in Zalando's Markets organization, which enables data driven business strategies for 20+ countries. Through our customer focussed analytics and segmentations we put our customers at the center of every marketing and retail decision. We...
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Czech Customer Service Automotive
vor 1 Tag
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitFor a globally active and renowned customer we are looking for talented customer service representatives (m/f/d) with very good Czech language skills and fluency in English for their customer service team.About the job:Working for an internationally recognized brandWorking in a multicultural work environmentModern equipped workplaceCentrally located and easy...
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Customer Service Lead
vor 3 Stunden
Berlin, Deutschland Razor Group GmbH Vollzeit**About Us** Razor Group GmbH is building a global consumer goods giant by acquiring and scaling winning Amazon FBA brands. Our emphasis is on brands with a consistent track record of providing superior products and outstanding customer service. Our team of e-commerce experts strives to build world-class retail brands. We focus on merchants that have...
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Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOur client is a pioneering music film and television distribution company and topranked Multi Channel Network operating in more than 25 global markets. With a holistic approach to sales and marketing combined with industryleading technology and operations our client amplifies reach and revenue across hundreds of digital physical and mobile outlets around the...
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Product Lead Retail Discovery Browsing
vor 1 Tag
Berlin, Berlin, Deutschland Wolt VollzeitWe are looking for a Product Lead to join the Consumer Group Retail Discovery Team. The Retail Discovery team supports Wolts vision of evolving from a restaurantfocused app to a Mall in your Pocket where customers can explore a wide variety of offerings including groceries beauty products pet supplies electronics medicine fashion and many more. The teams...
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Retail Media Partnerships Strategy
vor 1 Tag
Berlin, Berlin, Deutschland Delivery Hero VollzeitWe are seeking an innovative and strategic Retail Media & Partnerships Strategy to shape the future of retail media and adtech across our regions and partners.This role will drive the development and implementation of retail media and adtech strategies and campaigns ensuring alignment with business objectives while unlocking monetization opportunities...
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Norwegian Customer Service Specialist Banking
vor 5 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
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Lead - Customer Success
vor 1 Tag
Berlin, Berlin, Deutschland Freshworks VollzeitFreshworks is looking for an exceptional addition to our Customer Success team in Germany. Being a customer champion is part of our culture and a guideline for anything we do. Our team plays a central role in this effort and is the primary driver to retain and develop our existing customers.As a Lead Customer Success Manager you will act as a strategic...
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Customer Success Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Lets GmbH Vollzeitlets ist ein wachsendes deutsches Social Impact Startup, das es sich zur Aufgabe gemacht hat, soziale Verantwortung und Mitarbeiterengagement einfach und wirkungsvoll in Unternehmen zu integrieren.Unsere Mission ist es, Unternehmen dabei zu unterstützen, positive Veränderungen zu bewirken, indem wir über unsere digitale Plattform Freiwilligenarbeit und...
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Customer Success Lead
vor 4 Wochen
Berlin, Berlin, Deutschland Lets GmbH Vollzeitlets ist ein wachsendes deutsches Social Impact Startup, das es sich zur Aufgabe gemacht hat, soziale Verantwortung und Mitarbeiterengagement einfach und wirkungsvoll in Unternehmen zu integrieren.Unsere Mission ist es, Unternehmen dabei zu unterstützen, positive Veränderungen zu bewirken, indem wir über unsere digitale Plattform Freiwilligenarbeit und...
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Customer Success Lead
vor 3 Wochen
Berlin, Berlin, Deutschland Lets GmbH Vollzeitlets ist ein wachsendes deutsches Social Impact Startup, das es sich zur Aufgabe gemacht hat, soziale Verantwortung und Mitarbeiterengagement einfach und wirkungsvoll in Unternehmen zu integrieren.Unsere Mission ist es, Unternehmen dabei zu unterstützen, positive Veränderungen zu bewirken, indem wir über unsere digitale Plattform Freiwilligenarbeit und...
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Multilingual Technical Advisors Customer Support
vor 5 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
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Multilingual Technical Advisors Customer Support
vor 4 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
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Customer Success Lead
Vor 2 Tagen
Berlin, Berlin, Deutschland Lets GmbH Vollzeitlets ist ein wachsendes deutsches Social Impact Startup, das es sich zur Aufgabe gemacht hat, soziale Verantwortung und Mitarbeiterengagement einfach und wirkungsvoll in Unternehmen zu integrieren.Unsere Mission ist es, Unternehmen dabei zu unterstützen, positive Veränderungen zu bewirken, indem wir über unsere digitale Plattform Freiwilligenarbeit und...
Customer Lead Retail
vor 1 Woche
**Customer Lead Retail (m/w/d)**:
**In Short**:
- Munich, Hamburg, Berlin, Dresden, Stuttgart
- Ability to travel to clients
- Fluent in German and English both verbally and written
**General Purpose**:
- As Customer Lead Retail you are the central point of contact for one of our key clients. In your role you are responsible to build, develop, and maintain strong trusted relationships with our clients to support their digital success. You ensure customer satisfaction by anticipating the client’s needs and guiding them through the entire journey to the next level of digitalization. Specifically working in the Retail industry, you will be responsible for a client in the areas of food, fashion, cosmetics, sporting goods, furniture, and electronics. You collaborate closely with the MMS executive board and develop models for successful customer relationships in our customer success network.**Key Responsibilities**:
- Take responsibility for key clients and build up strong and trusting customer relation
- Advice clients at management level on strategy development and provide impulses for concrete digitalization opportunities
- Build up deep understanding of the client and its needs and develop the MMS product portfolio respectively
- Ensure customer’s satisfaction with our products/services and identify new business opportunities through cross-, and upselling
- Resolve client’s issues and complaints and anticipate challenges and improvement potentials
- Coordinate, connect, and support the MMS teams at the client site
- Support approaching the retail industry through own expertise and industry knowledge
**Knowledge skills & experience**:
- 3+ years experience as sales manager/key-account manager in the retail industry
- Digitalization expert in the retail industry
- Creative, energetic and convincing communicator that can demonstrate the competitive advantages stemming from digitalization
- Outstanding networking and communication skills (verbal & written)
- Excellent presentation and story-telling skills
- Team-player with positive mindset and result-orientation
- Bachelor’s degree in relevant field; Master’s degree preferred
**Benefits**:
- Motivated team of retail
- and digitalization enthusiasts
- Trust-based working hours
- Mobile working possible throughout Germany
- Extensive range of available training courses
- Business trips - Travel time is working time
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