Customer Support Consultant

Customer Support Consultant | Client Support |  Möhnesee, Frankfurt or Fürth, Germany | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Germany-based Support Consultant to join our German Support team, so that we can enhance healthcare safety and quality for our customers. The Support Consultant will provide essential support for RLDatix software products to ensure our customers can use our products efficiently and effectively. How You’ll Spend Your Time Act as the first line of support for customer inquiries through calls, emails, and the customer portal to ensure timely and effective assistance. Analyze and resolve IT issues within hardware/software in 1st and 2nd Level Support in order to minimize downtime and maintain user productivity. Offer continuous support and expert advice to customers on our application suite to facilitate product usage and enhancements. Provide administrative support for server setups and networking to improve software functionality and reliability. Document and manage support processes through our service tools to uphold high service standards. What Kind of Things We’re Most Interested in You Having A degree in IT, Computer Science, Business Informatics, or a related field, or equivalent IT training. Proven success in configuring LINUX and Windows servers, along with networking skills (LAN, WLAN, VPN). In-depth knowledge on how to provide excellent customer service and technical support. Ability to communicate effectively with a C2 German level and good written and spoken English skills. Sincere interest in making a difference in the healthcare sector. A knack for working independently and taking initiative within a team-oriented environment.   By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.   RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.  As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.  Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.    Who We Are Looking For:  We're seeking candidates who are not only technically proficient but also deeply committed to making a difference in healthcare through excellent customer service. Ideal candidates should have:  A degree in IT, Computer Science, Business Informatics, or a related field, or equivalent IT training.  A willingness to engage with our proprietary development tools.  Strong conceptual and analytical skills, with the ability to work independently.  Expertise in the configuration of LINUX and Windows (on premise and cloud based) servers, along with networking skills (LAN, WLAN, VPN).    A professional demeanor, focused on customer satisfaction and teamwork.  Initiative, excellent self-organization, assertiveness, and flexibility.  A background in the healthcare sector would be advantageous Good written and spoken English skills, German C2 level