Service Operations Manager

🚀 Join FleetFox as our next Service Operations ManagerWe’re on a mission to make fleets run smarter. FleetFox is a tech-driven managed marketplace active in 13 cities across 6 EU countries, servicing car-sharing, delivery, and utility fleets. Powered by data and automation, we help clients cut fleet operations costs by 35–60% while ensuring seamless quality at scale.We’re looking for a Service Operations Manager to join our HQ Operations Team in Tallinn (or remote within Europe). You’ll report directly to the COO and own the full service execution journey – from training and infrastructure to equipment readiness, quality assurance, and process optimisation. You wake up every day with one goal: How can we offer better service in all of our markets.This is a field-first, hands-on role for someone who thrives on being close to the action — on-site, testing, fixing, implementing — and who can also turn those lessons into scalable systems across all markets.🦊 YOUR MISSIONOwn and continuously improve the execution of all FleetFox services across Europe, ensuring that every vehicle we touch meets our customers’ expectations.💪 WHAT YOU’LL DOOwn service implementation: Ensure every market has the full service process live and compliant.Guarantee readiness: Make sure each market has the right equipment, infrastructure, and service stations to perform efficiently.Train and upskill teams: Provide the knowledge, tools, and playbooks people need to deliver great service — based on your own hands-on field experience.Monitor performance: Track operational KPIs, identify root causes of underperformance, and drive data-based corrective actions.Be on the ground: Travel to markets whenever needed (including expansions) to validate processes, audit quality, and help fix service bottlenecks.Lead process improvements: Design and optimize workflows for all FleetFox services — washing, relocation, fueling, logistics, and inspections.Drive KPI ownership: Manage and improve key metrics such as:Service SLA Score (Quality + Efficiency + Fraud prevention)Average Service Time vs Nominal (Variance %)City readiness score (training, equipment, infra, SOP compliance)Service Gross ProfitRequirements🧠 WHO YOU AREField-hardcore operator: Decisive, action-oriented, and allergic to excuses. You spot root causes fast, fix them on site, hold teams to standard, and aren’t afraid to be direct when performance slips.Gets it done: Turns data into same-day actions, escalates early, sets clear ownership, and drives closure — no loose ends.Technically curious: Essentially you are a bit of a petrol head — you’re passionate about cars and comfortable around tools, service equipment and technical side of services. You love to get your hands dirty if it helps the team win.Have 2–4 years’ experience in mobility, logistics, or fleet-related operations.Strong process-improvement and analytical skillsFluent in English - both spoken and writtenBonus: Experience with equipment management, infrastructure rollout, or technical service environments (car care, chemicals, logistics, etc.). Benefits🌍 WHY JOIN FLEETFOXImpactful role: Direct influence over how FleetFox services are delivered across Europe.Fast growth: Join at a key growth stage and lead initiatives that shape how we operate.Innovative culture: Work alongside a forward-thinking team blending tech, data, and real-world operations.Flexibility: Our team focuses on performance, not hours - work from Tallinn HQ or remotely within Europe.Ownership: Competitive salary + stock option plan.✈️ Travel: Occasional to Baltics, Germany, Belgium, Czech Republic 🕒 Working Hours: Mon–Fri, 09:00–17:00📄 Employment Type: Full-time🕒 Start date: ASAPIf you’re the kind of operator who believes the best processes are built on the ground, not in slides — this is your role.Apply now and help us drive the future of fleet operations 🧡🚗🔥