Coordinator Customer, Commercial Office
vor 1 Tag
Description Key Responsibilities May Include:Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.Remote TypeHybrid RemoteSkills to succeed in the roleAdaptabilité, Amélioration continue des processus, Assistance client, Building Rapport, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Empathie, Expérience client (CX), Experimenting, Interprétation de données, Our Business, Résolution de problèmes, Travail d'équipe, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
-
Office Coordinator
vor 1 Tag
Cologne, Deutschland PS Direkt.com VollzeitOffice Coordinator (m/w/d) PS Direkt - Job perfektAls Office Coordinator (m/w/d) bist Du die erste Anlaufstelle für alle, die das tägliche Geschehen aktiv mitgestalten ob Mitarbeitende, externe Partner:innen, Kund:innen oder Besucher:innen. Wenn Du Organisationstalent, Kommunikationsfreude und Freude an einem dynamischen, internationalen Umfeld mitbringst,...
-
Coordinator, Business Control
Vor 2 Tagen
Cologne, Deutschland Brambles VollzeitCHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods...
-
Customer Experience Specialist
vor 1 Tag
Cologne, Deutschland HRS Group VollzeitHRS AS A COMPANYHRS reinvents how businesses Work, Stay and Pay. Counting more than 5, corporations and % of Fortune companies in our customer base, HRS has emerged as the most trusted platform for digital software solutions in business travel hospitality worldwide. The HRS platform is composed of three engines that each optimize one core building block...
-
Customer Support Back-office Specialist
vor 1 Tag
Cologne, Deutschland Danaher VollzeitSie fragen sich, was sich hinter Beckman Coulter Diagnostics verbirgt? Auf den ersten Blick werden Sie sehen, dass wir uns seit mehr als 80 Jahren der Weiterentwicklung und Optimierung des Labors widmen, um Wissenschaft und Gesundheitswesen voranzubringen. Werden Sie Teil eines Teams, in dem Sie gehört werden, unterstützt werden und immer Sie selbst sein...
-
RIFE Commercial Director
vor 1 Tag
Cologne, Deutschland Sollers Consulting VollzeitAbout Sollers Consulting Sollers Consulting is more than a consultancy and software integrator. As a company founded in 2000, our mission has been to transform the financial & insurance industries by helping them adapt to new technologies. The power of collaboration and the limitless potential of Sollers people are at the root of our success. We strive to be...
-
Projektmanager Customer Experience
Vor 2 Tagen
Cologne, Deutschland PS Direkt.com VollzeitProjektmanager Customer Experience (m/w/d) PS Direkt - Job perfekt Eine Bewerbung - Ein Interview - Mehrere Optionen. PS Direkt berät dich - Du entscheidest. Lass dich von uns empfehlen und profitiere von dem Zugang zu unveröffentlichten Stellenangeboten unserer Auftraggeber. Wir suchen im Rahmen der Arbeitnehmerüberlassung mit anschließender...
-
Customer Service Specialist
vor 1 Woche
Cologne, Deutschland Brinkdoor Ltd., London, Zweigniederlassung Erlenbach, Schweiz VollzeitJob Title: Customer Service Specialist (Dutch & English) Location: Cologne (Hybrid) Contract: Permanent, Full-Time We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing, forward-thinking business where customer experience, innovation, and teamwork...
-
Cologne, Deutschland Osborne Clarke VollzeitWir sind die Kanzlei für die Welt von morgen. Als eine der dynamischsten internationalen Wirtschaftskanzleien in Deutschland leistet Osborne Clarke Mandatsarbeit auf höchstem Niveau. An unseren Standorten Berlin, Hamburg, Köln und München arbeiten mehr als 600 Mitarbeitende gemeinsam an den wichtigen Themen der Zukunft. Wir sind #teamtomorrow. Du auch?...
-
Mitarbeiter (m/w/d) Customer Service
vor 1 Tag
Cologne, Deutschland Jobactive GmbH VollzeitMitarbeiter (m/w/d) Customer Service JETZT BEWERBEN Für unseren Kunden ein renommiertes Dienstleistungsunternehmen suchen wir, zum nächstmöglichen Zeitpunkt, am Standort Köln einen Mitarbeiter (m/w/d) Customer Service Ihre Aufgaben: Betreuung und Beratung von Kunden Ansprechpartner für Kundenaufträge Bearbeitung von Anfragen und Erstellung von...
-
Senior Recruiter – Commercial
vor 1 Tag
Cologne, Deutschland Redcare Pharmacy VollzeitJob DescriptionAbout your tasks: Full cycle recruiting for commercial functions (e.g., Marketing, Category Management, etc.) across all levels, ensuring top-quality hires and strong business alignment. Partner with senior leaders to forecast talent needs, design effective selection processes, and influence hiring decisions with market insights. Drive...
