Customer Support French and German
vor 1 Woche
Our client is an international company delivering premium support for their customers across Europe. To enhance our multilingual Customer Support team in Frankfurt, we are looking for a dedicated, empathetic person who is fluent in French, German, and English to help their customers get the best possible experience. Your Responsibilities Respond to customer inquiries via phone, email, and live chat in French, German, and English. Troubleshoot issues, escalate when necessary, and ensure high satisfaction and timely resolution. Maintain accurate records of interactions and follow up on open cases. Collaborate with product, engineering, and operations teams to provide customer insights and improve processes. Meet KPIs: response times, resolution rates, customer satisfaction (CSAT), and other quality metrics. Occasionally support onboarding, FAQ updates, and localized content for French- and German-speaking customers. Your Profile Native or business-fluent in French and German, with excellent command of English. Strong communication skills: clarity, empathy, and problem-solving mindset. Experience (1-2 years or more) in customer support, ideally in a multilingual/international setting. Comfortable handling multiple channels (phone, email, chat) and working with tools like CRM/ticketing systems. High attention to detail, ability to multitask, work under pressure, and prioritize. Flexibility in working hours (may include shifts, occasional evenings or weekends). Competitive salary + performance bonus. Hybrid working model (office + remote work) and flexible hours. A diverse, international team and opportunity to work across markets. Professional development: training, mentoring, language & customer service workshops. Modern office in Frankfurt & strong company culture.
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Frankfurt am Main, Deutschland Next Station Vollzeit**Your tasks**: - Keep customers informed of company policies, promotions and programmes across all platforms - Identify where demonstrators can learn new things to help them grow their businesses - Play your part in team meetings and training sessions -Participate in extra initiatives, like outbound retention campaigns and welcome calls **What do you need...
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Freelance Customer Service Agent
Vor 7 Tagen
Frankfurt, Deutschland GOLD AVENUE VollzeitWe are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, German and English, a good command of a fourth language would be a plus (Italian or Spanish), enabling effective communication across diverse customer bases.- Exceptional Communication Skills: Able to engage in clear,...
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Customer Service Agent
Vor 2 Tagen
Frankfurt, Deutschland GOLD AVENUE VollzeitWe are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, German and English, a good command of a fourth language would be a plus (Italian or Spanish), enabling effective communication across diverse customer bases.- Exceptional Communication Skills: Able to engage in clear, empathetic, and...
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German Customer Support Specialist
Vor 7 Tagen
Frankfurt, Deutschland Cross Border Talents VollzeitLisbon, Portugal | Full-Time | On-site Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon? Were on the hunt for motivated and solution-driven Customer Service Specialists to join a buzzing e-commerce support team right in the heart of this vibrant city. Your mission, should you...
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Customer Success Representative
Vor 4 Tagen
Frankfurt am Main, Deutschland Euro London Appointments VollzeitOur client is an international manufacturer of 3D printers, scanners and print material. They work towards different industries such as medical, automotive, semiconductors and aerospace. Due to continued growth across the world and in Germany, they are looking to expand their Frankfurt office and are recruiting a Customer Success Representative with fluent...
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Frankfurt, Deutschland Cross Border Talents VollzeitIf youre a German speaker looking for a better balance between work and life, this role lets you build a reliable international career while living somewhere sunnier and more relaxed. Join customer support teams in Greece, Spain, or Portugal. Choose on-site, hybrid, or remote work (within the hiring country). Relocation support is included to make the move...
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Customer Service Agent
Vor 2 Tagen
Frankfurt, Deutschland GOLD AVENUE VollzeitWe are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.- Exceptional Communication Skills: Able to engage in clear, empathetic, and...
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German-Speaking Customer Support Specialist
Vor 6 Tagen
Frankfurt (Oder), Brandenburg, Deutschland Cross Border Talents VollzeitTired of grey skies and chilly mornings?Trade in the cold for sunshine and sea breezes Join our international team as a German-speaking Customer Support Specialist and enjoy the perfect balance: grow your career remotely from beautiful Greece while living the Mediterranean lifestyle think stunning beaches, vibrant culture, and delicious cuisine.What You'll...
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Freelance Customer Service Agent
vor 1 Woche
Frankfurt, Deutschland GOLD AVENUE VollzeitWe are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases.- Exceptional Communication Skills: Able to engage in clear,...
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Customer and Logistics Support
vor 9 Stunden
Frankfurt Am Main, Deutschland Roland Europe Group Ltd Vollzeit**CUSTOMER AND LOGISTICS SUPPORT** JOB OUTLINE: **Based**: Office-based, 5 days a week in Russelsheim **Reports to**:Engineering Manager **Working hours**: Part-time hours, 11 am - 2 pm every day **THE COMPANY**: **Roland Europe Group Ltd** Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including;...
