Client Solutions Manager

The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products, the overall paid media landscape and how to build successful, integrated marketing campaigns that meet their clients' KPIs and needs. Client Solution Managers should be able to identify opportunities and gaps in a clients' paid media strategy, with the ability to provide strategic insights and consultation in order to upsell and scale paid media spending on the platform. You are joining a team of strategic consultants, marketing & self-service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations. In this role, you will be working closely with the Brand and Agency Partnerships teams to deliver first-class service to clients in order to build a long-term, strategic partnership. We are looking for self-motivated and humble individuals who thrive in a dynamic, ever-changing environment, while being able to navigate ambiguity with ease. Success in this position requires a focus on client service, strategic & creative thinking, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, with a unique blend of technical expertise and commercial knowledge. Responsibilities - Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency - Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key Beauty & Healthcare clients and agency partners (media, creative, and marketing partners) - Conduct regular business reviews and take a consultative, long-term approach to build strategic partnerships with clients, in collaboration with your Brand Partnership Manager - Collaborate with diverse cross-functional teams to develop custom solutions or programs that meet clients' needs, and project manage custom campaigns to ensure assets are distributed and delivered on time - Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization with data driven analysis - Identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners - Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign - Build scalable processes for our growing Client Solutions Management Team - Work with the campaign execution team to ensure ad specifications are accurate as well as being responsible for the reporting of and optimisation of campaigns Minimum Qualifications: - 5+ years of experience in client solutions, account management or digital advertising - Demonstrated experience and hands-on campaign management, across digital platforms and advertising tech products - Deep understanding of the digital landscape and a passion for social media - Detail oriented, data-driven, and analytical mindset with exceptional organisational & project management skills - Proven track record of planning, executing & optimizing paid media campaigns and managing a complex book of business with revenue goals - Excellent verbal and written English (mandatory) & German (preferred) communication skills, in order to communicate with clients - Self-starter, fast learner with a start-up spirit, able to thrive in ever-changing & dynamic environments - Ability to manage multiple priorities, timelines and tasks efficiently and execute at a high level Preferred Qualifications: - Background/experiences in performance and branding campaigns in an agency or on brand side - Proven success working in a highly dynamic, rapidly changing environment - Fluency in German is preferred but not mandatory - Experience working with clients in the beauty & healthcare industry, CPG / FMCG