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Client Solutions Lead
vor 2 Wochen
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct client's and agencie's challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
- Focus on enabling team efficiency, optimize account allocation, engage with key clients.
- Responsible for local revenue goals, forecast and pipeline management
- Develop and implement digital growth and advertising strategies for top advertisers in the Retail/eCommerce Vertical.
- Cultivate relationships with internal and external partners to drive client growth.
- Coach, manage, and grow Client solution managers by leading a team of Managers.
- Build a diverse, equitable, inclusive, and high-performing CST org by influencing the team's structure, culture, and processes.
- Drive cross-functional collaboration and alignment with key partner teams, including PSO, Measurement, Marketing Science and agency teams.
- Influence regional Product Roadmaps in close alignment with Program Management and PSO and learning programs by understanding local and global market needs.
**Qualifications**:
- Sales, Consultancy or Client solutions background with relevant industry experience (strong commercial background).
- Experience with digital platforms, advertising metrics, industry trends, data and technology, ad tech (technical skillset).
- Demonstrated ability to leverage both their commercial and technical expertise to drive revenue and influence stakeholders to increase product adoption.
- Experience in designing media strategies, planning & implementation for campaigns against key KPIs (including analysis & benchmarking / sales pitch with ideally an in
- depth vertical and industry demonstrated knowledge)
- Track record in developing at scale large performance agencies/advertisers/clients with a deep understanding of the industry challenges
- Demonstrated managerial experience (leading IC / leading Team Leads, cross-functional teams/ projects)
- Fluent German and English speaker
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
