Customer Onboarding Manager
vor 2 Wochen
XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.Our Customer Onboarding Managers (COM) are the face of XM Cyber to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the XM Cyber platform quickly and effectively, setting them up for long-term success.ResponsibilitiesManage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with qualityManaging, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and trainingPartner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendationsProject Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externallyEducate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to valueCollaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolutionIssue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutionsFeedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancementsCustomer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phaseWork closely with CSM and Sales to ensure smooth hand-offs through the customer journeyMinimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer successExperience working for a SaaS company - MustStrong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issuesStrong presentation skills to all levels on the customer sideStrong analytical and goal-oriented mindset backed by project management skillsAbility to de-escalate customer support requests and maintain a positive, goal-driven customer relationshipManaged/onboarded fortune 500 customersHighly technicalHave the ability to identify upsell/cross sell opportunities.Managing a portfolio of fortune 500 customers onboarding delivering on time and with quality.Ability to execute projects in Agile and waterfall methodologiesNative-level German- MustFluent in English - MustFluent in Spanish and Portuguese- AdvantageAdvantageExperience with networking - Advantage Experience with cyber security - Advantage Fluent in either of the following languages: Spanish, French Knowledge in Salesforce - Advantage PMP or other relevant certifications
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Customer Success Manager
vor 3 Wochen
Germany Interv l Group | B Corp™ VollzeitCustomer Success Manager – EV Charging SaaS | Germany⚡I’m working with an innovative EV software company that’s transforming how CPOs manage, optimise, and scale their networks. They’re looking for a Customer Success Manager to join their growing team.This role is all about seamless onboarding and integration, you’ll be the go-to expert helping...
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Customer Success Manager- DACH
vor 2 Wochen
germany, germany, de XM Cyber VollzeitXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you...
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Senior Customer Success Manager
vor 1 Tag
DE, , Germany Ascent Vollzeit 65.000 € - 120.000 € pro JahrAre you based in Munich and looking for an opportunity to drive the relationship with an established Fortune Global 500 Top Company? Then this is for you**This position is available for residents in GermanyLocation: Munich, Germany. About the role This is an excellent opportunity to manage and nurture the relationship with one of Ascent's largest...
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Senior Customer Success Manager
Vor 5 Tagen
Köln, ., , Germany Guuru Vollzeit 80.000 € - 120.000 € pro JahrWir alle teilen eine Leidenschaft für unser Lieblingsprodukt. In jedem von uns steckt ein Guuru.Mit GUURU werden Online Shopper gut beraten. Unabhängige Produktexperten, die Guurus, stehen in Echtzeit online zur Verfügung für Empfehlungen und authentische Produktberatung. Erstklassige Brands wie Tchibo, Toom, Stihl, Rose, Dynafit, Salewa, OLX, Sky,...
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Construction Customer Success Manager
vor 3 Wochen
Germany Buildots VollzeitAbout BuildotsBuildots is transforming construction management with AI and computer vision.Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until...
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Customer Success Manager
Vor 6 Tagen
Germany (Remote) Zimperium Vollzeit 60.000 € - 120.000 € pro JahrZimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects...
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LATAM Spanish
vor 2 Wochen
de Jobs Europe AB VollzeitIntroduction Are you passionate about customer success and building long-term relationships? TTEC is looking for a LATAM Spanish Customer Success Account Manager to join our remote team. In this role, you will be responsible for ensuring the satisfaction and success of our clients in Latin America. You will work closely with customers to identify their...
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Customer Success Manager
Vor 6 Tagen
Leipzig, HRB , Germany MetaCompliance Vollzeit 85.000 € - 115.000 € pro JahrLocation: Germany (OnSite//Hybrid/Remote)Languages: Fluency in German and EnglishAbout the RoleAs a Customer Success Manager – GOLD, you will partner with some of our most strategic, high-value customers. In this senior role, you act as a trusted advisor, cyber-awareness expert, and product specialist, guiding customers through their long-term success...
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Customer Success Manager
vor 1 Tag
Leipzig, HRB , Germany MetaCompliance Vollzeit 60.000 € - 120.000 € pro JahrLocation: Germany (OnSite//Hybrid)Languages: Fluency in German and EnglishAbout the RoleAs a Customer Success Manager – GOLD, you will partner with some of our most strategic, high-value customers. In this senior role, you act as a trusted advisor, cyber-awareness expert, and product specialist, guiding customers through their long-term success journey...
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Customer Success Manager
Vor 5 Tagen
Walldorf, , Germany Vistex Career Vollzeit 60.000 € - 120.000 € pro JahrVistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it's through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation,...
