LATAM Spanish

Introduction Are you passionate about customer success and building long-term relationships? TTEC is looking for a LATAM Spanish Customer Success Account Manager to join our remote team. In this role, you will be responsible for ensuring the satisfaction and success of our clients in Latin America. You will work closely with customers to identify their needs, provide tailored solutions, and deliver exceptional service to ensure customer retention and satisfaction.This is an excellent opportunity for individuals with a strong customer success background and an ability to manage complex accounts, while driving value for both clients and the business.Responsibilities Develop and maintain strong relationships with existing customers in Latin AmericaManage the entire customer lifecycle, from onboarding to post-sales supportCollaborate with cross-functional teams to ensure customer success and satisfactionIdentify opportunities for upselling and cross-selling servicesProvide solutions and recommendations based on customer needs and feedbackEnsure customers’ expectations are exceeded and issues are resolved promptlyTrack and report on account health, including renewals and growth opportunitiesSupport customers in maximizing the value of our solutions and servicesQualifications Native or near-native Spanish skills (LATAM accent)Strong customer success, account management, or client service experienceAbility to build and maintain long-lasting client relationshipsExcellent communication and problem-solving skillsStrong business acumen and customer-oriented mindsetProactive and results-driven approachFluent in English (B2 or higher)Experience in managing complex accounts and projectsIncentives Remote work opportunity – work from the comfort of your homeCompetitive salary and performance-based bonusesCareer growth opportunities with ongoing professional developmentDynamic and collaborative work environment with global teamsComprehensive training to support your successHealth and wellness benefitsPositive company culture that values diversity and inclusivityApply Now Interested in joining the TTEC team as a LATAM Spanish Customer Success Account Manager? Apply now and start your journey with usVisit the original job posting on Jobs Europe for more information and to apply.