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Service Delivery Support Engineer
vor 2 Wochen
Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe Support Engineer (L1) ensure that IT infrastructure and systems remain operational through identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.What you'll be doingIhre Aufgaben: Level 1 Support mit den Aufgabenschwerpunkten Network und SecurityÜberwachung des Monitoringtools und Ticketeröffnung bei BedarfDurchführung von dokumentierten ChangesDokumentation und ReportingWeiterentwicklung/ Optimierung der Gesamtlösung in enger Abstimmung mit dem KundenDurchführung von Endkunden SupportUnterstützung bei EntstörmaßnahmenTechnische Koordination sowie Erstellung technischer Dokumentationen und ReportsTeilnahme am 3 Schichtbetrieb und an BereitschaftenDas bringen Sie mit: Ein erfolgreich abgeschlossenes technisches Studium (z.B. Informatik, Ingenieurswesen, Elektrotechnik) oder eine vergleichbare technische AusbildungBerufserfahrung in den genannten Bereichen Network und SecurityGute Kenntnisse in Cisco LAN/WLAN- Umgebungen (mindestens CCNA Level), sowie Kenntnisse in den Bereichen ACI, DHCP, IPv4 und IPv6 und NetzwerlmanagementtoolsStrukturiertes Vorgehen verbunden mit einer sehr sorgfältigen, genauen und ergebnisorientierten Arbeitsweise, insbesondere bei der ProblemanalyseAusgeprägte Kunden- und Serviceorientierung verbunden mit guten Umgangsformen und guter Kommunikations- und TeamfähigkeitFließende Deutsch- und gute Englischkenntnisse in Wort und SchriftWorkplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Apply Apply Back to search results
