Is Support Specialist
Vor 7 Tagen
At Microchip, we work every day to innovate and develop products that solve our customers’ technology challenges. Our team of more than 20,000 people worldwide is dedicated to delivering on the promise of working together to improve lives.
Learn about our
guiding values
that are the building blocks and foundation of our culture and discover how we make a positive impact in the communities in which we operate. We believe our culture fosters trust, collaboration and belonging.
Our people serve the industrial, computing, automotive, communications, aerospace and defense, and consumer market segments. As part of our global team, you can build technology solutions in our six growth areas - 5G, data centers, autonomous driving, the Internet of Things, electric vehicles, and artificial intelligence and machine learning.
Around the world, we are committed every day to recruiting, retaining and promoting people in our diverse workforce. Your perspective, passion and ingenuity will contribute to achieving more as we fulfill our
mission
as a leading provider of smart, connected and secure embedded control solutions.
Join our community of exceptional people doing incredible things.
**Job Description**:
You will join our Level 2 Desktop Support Organization. You would provide primary end user support to our Teltow location in Germany and sometimes to Europe-wide users. The individual requires a good understanding of Microsoft Windows operating systems, Office 365, and a solid understanding of Active Directory, Software Patch Management, Deployment Solutions and general experience with Windows Server, Unix/Linux, Messaging, Networking, and Storage.
Description of typical duties:
- Provide day-to-day technical support to employees for internal systems hardware and software as well as support for the production, network, server, and storage infrastructure for over 100 users.
- Install, configure, and troubleshoot desktop and laptop systems, and network equipment in a diverse environment.
- Analyze, install, modify, and support operating systems and utilities software.
- May participate in development of information technology and infrastructure projects.
- Communicate highly technical information to both technical and non-technical personnel.
- Job may require travel to other Microchip locations in Germany.
Requirements/Qualifications:
- Bachelor's degree or equivalent experience.
- Minimum of 5 years supporting Desktop and server operating systems including network services.
- Minimum of 2 years of experience administering Active Directory Services.
- Must be willing to work with multiple users at a given day.
- Must be able to work in a high pressure, fast paced environment.
- Must have superior customer service skills.
- Must have a good knowledge of German and English language.
Preferred Qualifications:
- ITIL Foundation V3 or V4 certified
- Microsoft Certified Professional
- Experience supporting semi-conductor engineering lab environments.
- Experience with ServiceNow or similar ticketing systems
- Good understanding of standard IT security policies and procedures
- Common sense and logic.
Travel Time:
0% - 25%
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