Customer Support Specialist
vor 2 Wochen
Overview The Customer Support Product Specialist at Cook Capital Equipment serves as the subject matter expert on various topics and systems within the department. They are able to provide training, global project support and expertise with customers and internal personnel. Responsibilities Subject matter expert on capital equipment portfolio and service requirements.Responds to questions from sales team and customers regarding service packages, pricing, quoting and service recommendations from manufacturer. Expedites service quotes and PO acquisition for repairs identified during preventative maintenance.Assists Field Based Technicians with service scheduling efficiency by identifying additional service calls within close geographical locations.Manages evaluation and loaner pool inventories and order replacement parts for customers as needed.Maintains strong product and ordering systems knowledgeParticipates and coordinate in regional projects when required. Communicates with customers in a professional mannerProcessing Capital Equipment Product and Service complaintsAssigns capital equipment service requests from customers to service technicians.Maintains accurate records of all capital equipment service activities and ensure company procedures are met.Ensures timely service reports are submitted by service technicians.Receives shipments of supplies and verify associated documentation.Sundry tasks as directed by your manager Qualifications Bachelor's Degree or equivalent work experience related to listed job function/duties within a comparable background3 to 5 years work experience in service scheduling and customer services preferredWork experience within medical device service-related field or clinical health environment settings highly regardedIntermediate knowledge of Microsoft suite Word & ExcelStrong administration skillsDetail oriented with strong organizational skills and ability to meet time sensitive requirementsProduct and order system knowledge preferredAbility to multi-task and handle competing priorities while under pressureBachelor's degree or equivalent experience preferredMust have effective oral and written communication skills High attention to detail Excellent problem-solving skills Pleasant phone manner Ability to work in collaborative and independent work situations and environments with minimal supervision Ability to remain calm and receptive in fast paced situations Must work and interact effectively and professionally with and for others throughout various levels of the regional organization Maintain regular and punctual attendance
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Customer Support Specialist
Vor 4 Tagen
Mönchengladbach, Nordrhein-Westfalen, Deutschland Cook Group Vollzeit 40.000 € - 60.000 € pro JahrOverviewThe Customer Support Product Specialist at Cook Capital Equipment serves as the subject matter expert on various topics and systems within the department. They are able to provide training, global project support and expertise with customers and internal personnel.ResponsibilitiesSubject matter expert on capital equipment portfolio and service...
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Clinical Support Specialist, Vascular Division, PVI
vor 2 Wochen
Mönchengladbach, Deutschland Cook Medical VollzeitOverview The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team Responsibilities Develop an excellent knowledge of the product portfolio and other possible devices related to...
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Clinical Support Specialist, Vascular Division, PVI
vor 2 Wochen
Mönchengladbach, Deutschland Cook Medical VollzeitOverview The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team. Responsibilities Essential Duties and ResponsibilitiesThe main responsibilities will encompass, but will not be...
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ERP Customer Support
vor 1 Woche
Mönchengladbach, Deutschland Sage GmbH VollzeitAls führende globale Software Company befindet sich Sage in permanentem Wandel. Wir sind agil und blicken nach vorne, Cloud-Technologie und SaaS sind fester Bestandteil unserer Zukunft. Als People Company schätzen wir Vertrauen, Vereinbarkeit von Beruf und Privatleben und Vielfalt. Bei uns arbeiten 12.000 unterschiedlichste Persönlichkeiten in 23 Ländern...
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Mönchengladbach, Deutschland Cook Group VollzeitOverview: The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team. **Responsibilities**: **Essential Duties and Responsibilities** The main responsibilities will encompass, but...
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Clinical Support Specialist, Vascular Division, PVI
vor 2 Wochen
Mönchengladbach, Deutschland Cook Medical VollzeitOverview The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team. Responsibilities The main responsibilities will encompass, but will not be limited to: Develop an excellent knowledge...
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Customer Support Agent
vor 1 Woche
Mönchengladbach, Deutschland Sage Vollzeit**Offene Position** Customer Support Agent (m/w/d) - Application Support | Mönchengladbach **Details zur Rolle** Bist du neugierig, lösungsorientiert und findest es spannend, für jede Herausforderung die passende Lösung zu entwickeln? Dann werde Teil unseres Kundensupport-Teams bei Sage! Hier bist du die erste Anlaufstelle für unsere Kunden -...
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Customer Support Agent
vor 1 Woche
Mönchengladbach, Deutschland Sage VollzeitDetails zur Rolle Bist du neugierig, lösungsorientiert und findest es spannend, für jede Herausforderung die passende Lösung zu entwickeln? Dann werde Teil unseres Kundensupport-Teams bei Sage! Hier bist du die erste Anlaufstelle für unsere Kunden - hauptsächlich am Telefon, aber auch über andere Kommunikationskanäle. Deine Aufgaben: - Du bist die...
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Mönchengladbach, Deutschland Cook Medical VollzeitOverview Der primäre Zweck dieser Stelle besteht im Vertrieb des Produktportfolios des vaskulären Bereichs durch Angebot praktischer klinischer Unterstützung und Schulungen gegenüber Ärzten. Der CSS fungiert innerhalb des Teams des vaskulären Bereichs zudem als Klinik-Experte. Responsibilities Der Stelleninhaber hat . folgende Hauptaufgaben: Er/sie...
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Italian Customer Service Agent
Vor 6 Tagen
Mönchengladbach, Deutschland Redcare Pharmacy VollzeitItalian Customer Service Agent (m/f/d)About Redcare Pharmacy:As Europe’s leading online pharmacy, Redcare Pharmacy is driven by our dedicated teams and cutting-edge innovation. We strive to create a pleasant and collaborative work environment where every employee feels comfortable and enjoys contributing to our vision: “Until every human has their...
