Customer Success
vor 2 Wochen
We’re a startup on a mission to scale quickly to Series A 🚀 We’re looking for a proactive and detail-oriented Customer Success & Partner Onboarding Manager to take over the onboarding and lifecycle management of B2B customers within the qiibee ecosytem (partnered with Miles & More, Etihad Guest, and more). In this role, you’ll guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You’ll act as the key contact for customers and ensure each customers maximizes the value of their loyalty partnership through proper visibility, communication, and engagement. Tasks Manage end-to-end onboarding of new customers — from setup to go-live. Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. Serve as the primary relationship manager for all active customers. Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. Ensure all communication and visuals meet brand and compliance guidelines. Track partner activity in HubSpot, manage tasks, and maintain clean CRM data. Conduct regular customers reviews, analyzing performance data and identifying areas for improvement. Support issue resolution and customer feedback loops to continuously improve the customer experience. Requirements Fluent in English and German (spoken and written) — mandatory. 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry. Hands-on experience with HubSpot or comparable CRM systems. Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards). Highly structured and able to manage multiple projects simultaneously. Empathetic communicator with a consultative, solution-oriented mindset. Comfortable working across teams and time zones. Strong sense of ownership — from first contact to successful partner activation. Benefits 🚀 Benefits: Fully remote work Competitive monthly salary package Equity share and qiibee tokens (QBX), sharing in our success Funding for educational development Fast-paced remote startup environment 💫 About us: At qiibee we are on a mission to unlock the purchasing power and maximising the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfils our mission. If this sounds like your dream job, we would love to hear from you 🌟At qiibee, we are the leading blockchain-based B2B rewards marketplace ✨ Our Vision is to position rewards as one of the top three payment methods in the world. 📈 With qiibee, businesses around the world run their loyalty programs with our cutting-edge, easy-to-use solutions that sets the new standard for loyalty.💫
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Head of Customer Success
vor 1 Woche
Berlin, Deutschland CA Customer Alliance GmbH Vollzeit**About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group Vollzeit 40.000 € - 50.000 €Customer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + Provision Die PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Head of Customer Success
vor 1 Woche
Berlin, Berlin, Deutschland Holocene GmbH Vollzeit 80.000 € - 120.000 € pro JahrYour missionWe're hiring a Head of Customer Success to build and lead our post-sale organization for the B2B Enterprise segment. You'll design the Customer Success function from scratch — covering Customer Success Management, Implementation, Support, and Key Account Management — and take full ownership of renewals, expansions, and Net Revenue Retention...
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Customer Success Manager
vor 2 Wochen
Berlin, Deutschland Kyriba VollzeitIt's fun to work in a company where people truly BELIEVE in what they're doing! About UsKyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies...
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Customer Success Manager
vor 1 Tag
Berlin, Deutschland Recare Gmbh Vollzeit 35.000 € - 50.000 € pro JahrÜber RecareAls eines der führenden deutschen HealthTech-Unternehmen gestalten wir das Entlassmanagement neu – technologiegetrieben, patientenzentriert und frei von Bürokratie. Neben unserer marktführenden SaaS-Plattform entwickeln wir KI-Lösungen, die Prozesse in Kliniken und bei Nachversorgern radikal vereinfachen, Fachkräfte entlasten und den Fokus...
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Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Displayce Vollzeit 40.000 € - 60.000 € pro JahrWe are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce's mission...
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Mainframe Customer Success Specialist
vor 2 Wochen
Berlin, Deutschland BMC Software VollzeitCountry - Germany - State - NA - Date Published - 27-Aug-2025 - Job ID - 45601 - Travel - up to 10% - This role can be based remotely in Germany - Looking for details about our benefits? - Description and Requirements "At BMC trust is not just a word - it's a way of life!" - We are an award-winning, equal opportunity, culturally diverse, fun place to be....
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Customer Success
Vor 5 Tagen
Berlin, Berlin, Deutschland Kombo Vollzeit 60.000 € - 120.000 € pro JahrCustomer Success Berlin (On-site) · Full-timeTL;DRKombo (YC S22) is building a unified API that saves engineering teams an average of hundreds of hours by allowing them to integrate only one API instead of 50+. We're looking for an experienced and technical customer success team member who wants to join as the first full-time member alongside our existing...
