Customer Service Representative

vor 2 Wochen

Wiesbaden, Deutschland Ladgov Corporation Vollzeit

Job Position: Customer Service Representative Job Location: #3340 building , North Clay Kaserne (Flugplatz Erbenheim), 65205 Wiesbaden, Germany Job Type: Full Time Requirements: The candidate shall EITHER have bachelor’s degree in business or human resources. The candidate shall have three (3) years of experience performing customer service program management in English, process improvement, and project management OR shall demonstrate six (6) years of experience relevant to performing customer service program management, process improvement, project management and analytics. Duties: Customer Feedback Management (Voice of the Customer - VOC): Support and manage the Interactive Customer Evaluation (ICE) program and the “Commander’s Hotline.” Input all hardcopy customer comment cards into the ICE system. Generate weekly, monthly, quarterly, and annual ICE reports using PowerBI, ensuring 100% data accuracy. Conduct initial and annual refresher ICE training for new and existing ICE Site Service Provider Managers and supervisors, maintaining training materials and providing lists of trained personnel. Customer Service Area Standardization: Implement the Service Culture Campaign by coordinating projects and ensuring offices and customer areas meet standardization requirements. Draft and submit a Standard Operating Procedure (SOP) for the Customer Service Area Standardization Initiative. Awards Program Support: Coordinate with directorates, prepare award documentation, and facilitate monthly Customer Service Award Tours. Manage quarterly processes for USAG Wiesbaden Workforce Engagement Awards. Organize and facilitate quarterly "All Hands" events and other award presentations, including concept, script, slide deck submission, and After Action Report (AAR) delivery. Process Improvement: Submit quarterly process improvement suggestions in a two-page information paper format. Develop, conduct, and analyze surveys to identify areas for process improvement, providing analysis results and suggested courses of action to the COR. Program and Project Documentation: Draft and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), Progress Reports, briefings, information papers, and all required Government forms, utilizing Microsoft 365 and other provided software. Program and Project Supplies Management: Conduct bi-annual inventory of program and project supplies. Submit supply order requests, including proposed quantities, detailed descriptions, estimated prices, and sources. Meetings, Conferences, and Briefings: Facilitate and participate in meetings with Government representatives to coordinate program and project status and performance. Schedule and arrange meetings, conduct research for requested information, and compile and proof reports and studies. Powered by JazzHR

  • Customer Service Representative

    Vor 5 Tagen

    Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit 35.000 € - 60.000 € pro Jahr

    Job Position: Customer Service RepresentativeJob Location: #3340 building , North Clay Kaserne (Flugplatz Erbenheim), 65205 Wiesbaden, GermanyJob Type: Full TimeRequirements:The candidate shall EITHER have bachelor's degree in business or human resources.The candidate shall have three (3) years of experience performing customer service program management in...

  • Client Service Representative

    vor 21 Stunden

    Wiesbaden, Deutschland CSC (Corporation Service Company) Vollzeit

    **Title: Client Service Representative** **Location: Wiesbaden / Frankfurt / London / Stockholm / Sophia Antipolis** **Working Hours: Monday to Friday - 3 days in the office** - Are you passionate about delivering excellent customer service? _ - We are too!We are currently hiring a **Client Service Representative**to support our global clients in a...

  • Client Service Representative

    vor 2 Wochen

    Wiesbaden, Deutschland Corporation Service Company Vollzeit

    Title: Customer Service RepresentativeLocation: Wiesbaden, Germany  Working Hours: Monday to Friday - 3 days in the office  Are you passionate about delivering excellent customer service?  We are too!  We are currently hiring a Customer Service Representative to support our global clients in a professional business-to-business (B2B) environment in the...

  • Customer Service Representative

    Vor 6 Tagen

    Wiesbaden, Deutschland Mobihub GmbH Vollzeit

    **Summary**: As a Customer Service Representative, you will be responsible for inbound shipments. You will assess the devices that are returned and maintain communication with the customers for refunds and exchanges in a timely and accurate manner. **profile** **Qualification Requirements**: **Experience**: - Preferred experience in data entry,...

  • Customer Service Representative

    Vor 3 Tagen

    Wiesbaden, Deutschland Mobihub GmbH Vollzeit

    **Summary**: As a Customer Service Representative, you will be responsible for inbound shipments. You will assess the devices that are returned and maintain communication with the customers for refunds and exchanges in a timely and accurate manner. **profile** **Qualification Requirements**: **Experience**: - Preferred experience in data entry,...

  • Customer Service Representative

    Vor 3 Tagen

    Wiesbaden, Deutschland Mobihub GmbH Vollzeit

    **Summary**: As a Customer Service Representative, you will be responsible for inbound shipments. You will assess the devices that are returned and maintain communication with the customers for refunds and exchanges in a timely and accurate manner. **profile** **Qualification Requirements**: **Experience**: - Preferred experience in data entry,...

  • Client Service Representative

    Vor 6 Tagen

    Wiesbaden, Hessen, Deutschland CSC Vollzeit 40.000 € - 50.000 € pro Jahr

    DescriptionTitle: Client Service Partner – Italian Speaker (f/m/d)Location: Wiesbaden, Germany | Hybrid: 3 fixed days in the office, 2 from homeWorking Hours: Monday to Friday, 9:00 AM – 6:00 PMLanguages: Fluent in Italian and English; Minimum B2 German Are you motivated and passionate about delivering excellent customer service? So are weWe are...

  • Client Service Representative

    vor 2 Wochen

    Wiesbaden, Hessen, Deutschland CSC Vollzeit 40.000 € - 60.000 € pro Jahr

    Title: Client Service Partner – Italian Speaker (f/m/d)Location: Wiesbaden, Germany | Hybrid: 3 fixed days in the office, 2 from homeWorking Hours: Monday to Friday, 9:00 AM – 6:00 PMLanguages: Fluent in Italian and English; Minimum B2 German Are you motivated and passionate about delivering excellent customer service? So are weWe are currently seeking...

  • Client Services Representative

    vor 4 Wochen

    Wiesbaden, Deutschland CSC Vollzeit

    Title: Client Service Partner - Representative Location: Wiesbaden – Germany | Hybrid: 3 fixed days in the office and 2 from home Working Hours: Monday to Friday - 9am - 6pm Language: Fluent in German and English Bitte reichen Sie Ihren Lebenslauf auf Englisch und Deutsch ein. Sind Sie motiviert daran interessiert, exzellenten Kundenservice zu bieten? Wir...

  • Client Services Representative

    vor 4 Wochen

    Wiesbaden, Deutschland CSC Vollzeit

    Title: Client Service Partner - RepresentativeLocation: Wiesbaden – Germany | Hybrid: 3 fixed days in the office and 2 from homeWorking Hours: Monday to Friday - 9am - 6pmLanguage: Fluent in German and EnglishBitte reichen Sie Ihren Lebenslauf auf Englisch und Deutsch ein.Sind Sie motiviert daran interessiert, exzellenten Kundenservice zu bieten? Wir...